Check a domain transfer, resend the approval email or try again

After you start a domain transfer to IT Solver, the dashboard shows its progress. This article tells you how to read the progress, resend the approval email, pay a transfer invoice, and try again after a transfer times out.

Before you start

• To resend the approval email or resubmit a transfer, you must be an Owner or IT manager. Web designers can check the progress only.
• To pay a transfer invoice, you need billing access (Owner, IT manager or Billing only).
• You must have started the transfer. To start one, see Transfer your domain to IT Solver.
• You must be able to read email at the registrant email address that your current registrar has for the domain. The approval email goes to that address.

Check the progress of a transfer

1. Sign in at dashboard.itsolver.net.
2. Select Domains.
3. Find your domain. The badge next to it shows the transfer status, for example Transfer submitted, Approval required, Pending registry completion, Awaiting invoice payment or Transfer failed.
4. Read the line under the domain name. It can show Approval email: and the address that gets the approval email, or Estimated completion and a date.
5. Select the domain to open it. The Transfer in progress box shows the transfer steps.

The transfer steps are:

• Requested: IT Solver is preparing the transfer.
• Approval: the transfer is submitted. It waits for someone to approve it from the approval email.
• Registry: the transfer is approved. The registry is completing it. You do not need to do anything.
• Complete: the domain is now with IT Solver.

The box also shows Estimated completion: when the registry gives a date. If there is no date yet, the box shows the email address that must approve the transfer. The label changes with the state, for example Approval contact: or, before payment, Approval contact after payment:.

On the Domains page, the line under the domain can also show Expected approval email:. This is the address that IT Solver expects the approval email to go to. The delivery is not yet confirmed.

Pay the transfer invoice first

Some transfers need payment before IT Solver can submit them. The badge then shows Awaiting invoice payment, with the text Transfer starts after payment. No approval email has been sent yet. Saved approval contact: shows the address that will get the approval email.

1. On the Domains page, find the domain.
2. Select View invoice. The invoice opens.
3. Pay the invoice by card in the dashboard, or pay it by bank transfer. For the steps, see Pay an invoice and manage your card on file or Pay by bank transfer.

After the invoice is paid, the transfer is submitted and the approval email is sent. The line under the domain then shows Approval email: and the address.

Resend the approval email

Use this when the transfer waits for approval and nobody can find the approval email.

1. Look in the junk or spam folder of the approval contact mailbox.
2. In the dashboard, select Domains, then select the domain.
3. In the Transfer in progress box, select Resend email.
4. The Domains page opens. Read the message at the top. It shows the address that the email was sent to.
5. Open the new email and approve the transfer.

The Resend email button shows only while the transfer waits for email approval. If the transfer has timed out, the dashboard tells you to resubmit the transfer instead.

Try again after a transfer times out

If nobody approves the transfer in time, it times out. On the Domains page, the badge shows Transfer failed. When you select the domain, the Resubmit Transfer page opens.

The domain detail page shows Transfer needs attention and Last approval contact: with the address that the approval email went to. It also has a Resubmit transfer button that opens the same page.

Your dashboard notifications can also show Domain transfer needs attention with the text IT Solver needs to review and restart this transfer. If the domain has a Resubmit transfer button, you can do the steps below yourself.

1. Sign in to your current registrar. Make sure the registrant email for the domain is a mailbox that you can read. If it is wrong, change it there first.
2. In the dashboard, select Domains, then select the domain. The Resubmit Transfer page opens.
3. Under Transfer information, make sure that Approval Email Used is a mailbox that you can read. You cannot change it on this page. If it is wrong, select Cancel Transfer on the last step, change the registrant email at your current registrar, and then contact IT Solver.
4. Read the details on this step.
5. Select Next.
6. On the Check website and email settings step, check the name server choice. To see it, open Advanced settings. Use IT Solver DNS is the recommended choice. If you keep another DNS provider, enter its two name servers.
7. Select Next until you get to the last step.
8. On the last step, select Process Transfer.
9. Read the message at the top of the Domains page. It shows the address that the new approval email was sent to. If the message says that the approval email resend was not accepted, contact IT Solver.
10. Open the new email and approve the transfer.

To leave without resubmitting, select Cancel Transfer on the last step. This takes you back to Domains. It does not change the transfer.

The resubmit uses the domain password that you entered when you started the transfer. You do not need to enter it again.

Examples

The approval email never arrived

The badge shows Approval required. The approval contact is an old address that nobody reads, or the email went to junk.

To fix it: look in the junk folder first. If the email is not there, select Resend email. Then read the message to see which address the email went to. If it is an address that nobody can read, ask IT Solver.

The transfer timed out while you were away

The badge shows Transfer failed. When you select the domain, the Resubmit Transfer page opens.

To fix it: check the registrant email at your current registrar. Then do the steps in Try again after a transfer times out.

The resubmit says the domain password is missing

You select Process Transfer and see The saved domain transfer password is missing. Start a new transfer with the current domain password.

To fix it: get the current domain password (also called the auth code or EPP code) from your current registrar. Then start a new transfer. See Transfer your domain to IT Solver.

No approval email, and the badge shows Awaiting invoice payment

The transfer has not started yet, so no approval email was sent.

To fix it: do the steps in Pay the transfer invoice first.

If the transfer failed for another reason and there is no Resubmit transfer button, ask IT Solver.

Still have a problem?

Questions? Email support@itsolver.net or phone 07 3123 6000.