Get your domain password to move a domain away

To move a domain from IT Solver to another provider, the new provider needs the domain password. This password is also called the EPP code, auth code or transfer code. You can get it from the IT Solver dashboard after you confirm a code that we email to the domain's registrant.

Before you start

• You must have the Owner role for your business in the dashboard. Other roles, including IT manager, do not see the domain password section. See What each dashboard role can do.
• The domain must be registered with IT Solver. You cannot get the password while the domain is still transferring to IT Solver.
• You must be able to read email at the registrant email address for the domain. The dashboard sends the verification code only to this address.
• Look at the expiry date and the auto-renew setting of the domain before you start. See Turn domain auto-renew on or off.

Get the domain password

1. Sign in at dashboard.itsolver.net.
2. Select Domains.
3. Find the domain, then select Manage. You can also select the domain row.
4. Select the Registration settings tab.
5. Go to Reveal domain password. Read the masked email address. This is where the dashboard sends the code.
6. Select Send verification code. The dashboard shows "A 6-digit code was sent to" the masked address.
7. Open the email with the subject "Verification code to reveal" and your domain name.
8. Type the 6-digit code into Verification code.
9. Select Reveal domain password. The dashboard shows the domain password.
10. Select Copy code. The button changes to Copied.
11. Paste the password into the transfer form of your new provider. Then follow the steps that your new provider gives you. Ask your new provider how long the transfer takes and what else they need, for example for a .au domain.

Rules for the verification code

• The code expires after 10 minutes.
• You can use the code only one time.
• If you type an incorrect code, the dashboard shows "Incorrect verification code." The code field closes. Select Send verification code to get a new code.
• If the code has more or fewer than 6 digits, the dashboard shows "Enter the 6-digit verification code." Send a new code.
• If the code is too old, the dashboard shows "This verification code expired. Send a new code."
• A new code replaces the old code. Use the code from the newest email only.
• You can request a maximum of 5 codes in one hour. This limit includes codes for other domains that you request from the same internet connection. If Send verification code does nothing, wait one hour, then try again.
• The password shows one time. If you refresh the page, or want to see the password again, you must send a new code.
• If the code does not arrive, look in your junk folder. Then select Resend verification code. Each resend counts toward the 5 codes in one hour.

After the domain moves

• The domain list shows Transferred away. If IT Solver knows the new provider, the name of the new provider follows.
• IT Solver stops billing the domain from the end of its current billing period. If the domain is part of a bundle, IT Solver removes it from the bundle and your other services do not change. IT Solver does not refund or prorate unused domain time. To see your current charges, see Download a tax invoice and see what you owe.
• Renew the domain with your new provider from now on.
• If the domain still uses IT Solver DNS, the domain page keeps its DNS tab, so you can still change DNS records in the dashboard.

Bring a domain back to IT Solver

You must have the Owner or IT manager role. Other roles see "Ask an account owner or IT manager to start the transfer."

1. Get the domain password from your current provider.
2. In the dashboard, select Domains, then select the domain. The page shows Transferred away.
3. Go to Bring it back to IT Solver.
4. Type the password into Transfer auth code.
5. Select Start transfer. The dashboard opens the guided transfer. Finish the steps in Transfer your domain to IT Solver.

If the domain still uses IT Solver DNS, the domain page does not show Bring it back to IT Solver. Start the transfer from Transfer your domain to IT Solver instead.

To follow the transfer after you start it, see Check a domain transfer, resend the approval email or try again.

Examples

Your new web designer asks for the auth code

Your new web designer wants to manage the domain with their own registrar. They ask you for the EPP code.

To fix it: do the steps in Get the domain password. Send the password to the web designer in a safe way, for example by phone.

The code goes to an old email address

The masked email address in Reveal domain password is an address that you do not use now. Or the dashboard shows "Registrant email is not available for this domain."

To fix it: on the Registration settings tab, look at Contact information. You cannot change the registrant email in the dashboard. Ask IT Solver to update it, then send a new code.

The dashboard says "Incorrect verification code."

You typed the code from an older email, or you made a typing mistake. The code field is gone.

To fix it: select Send verification code. Use the code from the newest email only. If the button does nothing, you requested 5 codes in the last hour. Wait one hour, then try again.

You do not see the Reveal domain password section

You have the IT manager role. The Registration settings tab does not show Reveal domain password.

To fix it: ask an owner of your business to get the password. Only the Owner role can see it.

Still have a problem?

Questions? Email support@itsolver.net or phone 07 3123 6000.