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Move your domain from GoDaddy to IT Solver

Angus
Updated

If your domain is registered at GoDaddy, the dashboard can move it to IT Solver for you. You give the dashboard a temporary GoDaddy token. The dashboard then copies your DNS records, unlocks the domain, gets the transfer code and starts the transfer.

Before you start

  • You must be an Owner or IT manager of your business in the dashboard. See What each dashboard role can do.
  • You must be able to sign in to the GoDaddy account that holds the domain. GoDaddy sends a code to the phone of the GoDaddy account owner when you make the token.
  • GoDaddy must show the domain as active. A domain that already has a transfer in progress cannot start a new one.
  • In GoDaddy, the domain's nameservers must be GoDaddy's, unless IT Solver has already set up DNS for the domain. If your DNS is with another provider, use Transfer your domain to IT Solver instead.
  • DNSSEC must be off in GoDaddy.
  • For a domain that does not end in .au, transfer protection (Domain Protection) must be off in GoDaddy.
  • Check that your business profile has a full contact name, email, phone and address. The dashboard uses these details as the domain contact.

Open the Move from GoDaddy page

Use one of these ways:

  • If the domain is already in your Domains list, find its row. When the row shows "is registered at GoDaddy", select Move from GoDaddy.
  • If your business has no domains yet, select Domains. Type the domain in Step 1: Domain name and select Search. Then select Or let IT Solver move it from GoDaddy.
  • On the domain transfer page, type the domain in Domain name *. The page heading can be Transfer a Domain or show the domain name. When the dashboard shows the registrar as GoDaddy, select Move from GoDaddy.

The GoDaddy option shows only in some cases. If you cannot see it, use the domain transfer page.

Make a GoDaddy token

  1. Sign in to GoDaddy.
  2. Open developer.godaddy.com/personal-access-token.
  3. Select Generate Token. GoDaddy sends a code to the account owner's phone. Enter the code.
  4. Select Custom.
  5. Select all the Domains & DNS permissions.
  6. Select 7 Days.
  7. Copy the token.

Move the domain

  1. On the Move from GoDaddy page, type the domain in Domain name, if it is not there already.
  2. Paste the token into GoDaddy token.
  3. Select Check domain. The dashboard reads the domain from GoDaddy. It does not change anything yet.
  4. Read the check results:
    • Nameservers now shows the DNS servers the domain uses today.
    • Transfer lock shows "Locked. We unlock it." or "Unlocked".
    • Registrant email (if shown) shows the email address that GoDaddy has for the domain owner.
    • Charge (if shown) shows No charge today, Saved card or Invoice first, with a short explanation. If it shows Saved card, the dashboard charges your saved card before it starts the transfer.
    • Contact shows the contact details for the domain at IT Solver.
    • Records to copy shows when the domain uses GoDaddy DNS. It lists the DNS records that the dashboard copies from GoDaddy. Make sure that your website and email records are in the list. If a record is missing, select Cancel and do not move the domain yet. Email support@itsolver.net.
  5. Select Move domain within 5 minutes of the check. After 5 minutes, the dashboard no longer keeps your token. The dashboard also uses the token only once. If 5 minutes pass, or the move stops with an error, paste the token again, select Check domain, then select Move domain.
  6. Keep the page open while it shows Moving…. The move can take a minute or two. Do not close the page or select Move domain again.
  7. Read the What happened section. It lists each step, for example "DNS records copied to IT Solver DNS.", "Domain unlocked at GoDaddy." and "Domain transfer started".
  8. Do the approval step:
    • For a domain that does not end in .au, you can finish sooner. In GoDaddy, approve the transfer under Transfers Out.
    • For a .au domain, the registrant must approve the transfer email. The dashboard shows the address that the email goes to.
  9. When the transfer has started, select Open domain to follow it. Select Review DNS records, if shown, to check the copied records.

When you select Move domain, the dashboard also changes the nameservers at GoDaddy to IT Solver DNS. The dashboard copies the DNS records in Records to copy before it changes the nameservers. It copies only DNS records, not other GoDaddy settings. After the move, auto-renew is on for the domain. See Turn domain auto-renew on or off.

If Charge shows Invoice first and the registry needs a renewal, the result says "Domain invoice sent; transfer will start after payment". The transfer starts only after you pay the invoice. See Pay an invoice and manage your card on file.

To follow the transfer or resend the approval email, see Check a domain transfer, resend the approval email or try again.

If you stop the move

The dashboard may unlock the domain at GoDaddy before the transfer starts. If the move stops after that, the page shows "The domain is unlocked at GoDaddy. Lock it again in GoDaddy if you stop the move." To try again, paste the token into GoDaddy token and select Check domain. Then select Move domain. You must do this after any error, not only after 5 minutes. If you do not try again, lock the domain again in GoDaddy.

Limits

  • The page accepts up to 10 checks and moves an hour. Each Check domain and each Move domain counts as one.
  • The page moves one domain at a time.
  • The page moves only the domain and its DNS records. It does not move Microsoft 365 or other services that you bought from GoDaddy.

Examples

The page says that GoDaddy did not accept the token

The token is wrong or expired. Make a new token. Copy all of it, then paste it again.

The page says that the token does not have access

The token does not have the correct permissions. Make a new token. Select Custom, then select all the Domains & DNS permissions.

The page says that GoDaddy did not find this domain

The token comes from a different GoDaddy account. Sign in to the GoDaddy account that holds the domain and make a new token there. Then paste it and select Check domain.

The page says that GoDaddy has not finished unlocking the domain

Wait one minute. Paste the token again, select Check domain, then select Move domain.

The page says that DNSSEC or transfer protection is on

Turn off DNSSEC in GoDaddy. For a domain that does not end in .au, also turn off transfer protection (Domain Protection) and unlock the domain. Then select Check domain again.

The page says that the domain does not use GoDaddy DNS

Your DNS is with another provider, so GoDaddy does not have your live DNS records. Use Transfer your domain to IT Solver. You get the transfer code from GoDaddy yourself.

Your Microsoft 365 was bought through GoDaddy

You can move the domain, but your Microsoft 365 stays with GoDaddy. To move Microsoft 365 away from GoDaddy, contact IT Solver. See also Move your existing Microsoft 365 to IT Solver.

Still have a problem?

Questions? Email support@itsolver.net or phone 07 3123 6000.

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