Transfer a domain to IT Solver

You can move the registration of your domain from another registrar to IT Solver in the IT Solver dashboard. The dashboard copies your DNS records first. You check the copy, so your website and email keep working during the transfer.

Before you start

• You must have the Owner or IT manager role for your business in the dashboard. If you open a domain that is registered elsewhere without one of these roles, the dashboard shows "Ask an account owner or IT manager to start the registration transfer."
• Get the domain password from your current registrar. Registrars also call it the EPP code, auth code or transfer code. See Get the domain password.
• Make sure that you can read email at the registrant email address that your current registrar has for the domain. That address must approve the transfer.
• If DNSSEC is on at your current registrar, turn it off there before you start. See The scan stops at DNSSEC.
• If the domain is with GoDaddy, read Move a domain from GoDaddy first. That method uses a GoDaddy token instead of the domain password.
• A .au domain must stay eligible, for example with an ABN or ACN that matches the registrant. The transfer form does not ask for eligibility details. If the eligibility is not valid after the transfer, contact IT Solver. See What you need to register a .au domain.
• If you want IT Solver DNS but want to keep your current registrar, read Use IT Solver DNS and keep your current registrar instead.

Get the domain password

1. Sign in to the account at your current registrar.
2. Find the domain, then find the setting for the domain password, EPP code or auth code. Some registrars send the code by email.
3. If the registrar has a transfer lock on the domain, turn it off.
4. Copy the code exactly. The code can contain upper-case and lower-case letters, numbers and symbols.

Start the transfer

1. Sign in at dashboard.itsolver.net.
2. At the top of the page, select the plus (+) button.
3. Select Transfer domains. The Transfer a Domain page opens at step 1, Enter domain.
4. In Domain name *, type the domain, for example example.com.au. The dashboard looks up the current registrar and shows it next to Registrar:.
5. In Transfer password (EPP/Auth Code) *, paste the code from your current registrar.
6. If the page shows a Transfer fee box, read it. See What the transfer costs.
7. Select Next.

If the domain already shows in Domains as registered elsewhere, you can also select the domain, then select Transfer domain to IT Solver.

If the dashboard finds that the domain is with GoDaddy, it can show Move from GoDaddy next to the registrar name. Select it to use the GoDaddy method.

Prepare DNS so email and website keep working

In step 2, Check website and email settings, the dashboard finds your current DNS records and copies them to IT Solver DNS. Your live DNS does not change yet.

If step 2 shows Already managed by IT Solver through Cloudflare., the domain already uses IT Solver DNS. Select Next.

1. Wait while the dashboard scans. It shows Finding and copying your DNS records…. This usually takes about 20 seconds. If the scan does not start, select Scan and copy DNS records.
2. If the page shows DNS scan could not be completed, check the domain password in step 1. Then select Retry scan.
3. Read the list in Prepared DNS records. The scan finds common records only. It can miss custom hostnames, verification records and DKIM records.
4. Compare the list with the DNS records at your current DNS provider. Check the records for your website, your email (MX), SPF, DKIM and any verification records.
5. To add a record that is missing, select Add missing record. Enter the Type, Name and Content, then select Add record.
6. To change a record, select the record or Edit record. Change the values, then select Save record.
7. To remove a record, select the record, then select Delete. Confirm the deletion.
8. When the list is complete, select I’ve reviewed these records and added anything missing.
9. If the domain has no DNS records, also select I confirm this domain should continue with an empty DNS zone. Select it only if the domain has no website and no email. You must select both boxes before you select Next.
10. Select Next.

If you add, change or delete a record, you must review the full list again before you continue.

You can scan the DNS records up to 5 times in one hour.

Keep your DNS with another provider

If you want to keep DNS with another provider, open Advanced settings in step 2. Select Keep another DNS provider. Enter two different nameservers in Name Server 1 and Name Server 2. IT Solver then does not manage your DNS records.

Confirm the details and submit

1. In step 3, Confirm details, check the contact details. These details become the registrant contact after the transfer is complete.
2. Complete each field that has a star (*).
3. In Ready to submit, check the domain and the DNS choice.
4. Select Start transfer.

The dashboard goes back to Domains and shows a message. If the message starts with "Transfer started", the transfer has started. The message can also show the approval contact. If the message starts with "Invoice sent", the transfer starts after you pay the invoice.

You can submit transfers up to 5 times in one hour.

What the transfer costs

If you start from the domain page with Transfer domain to IT Solver, step 1 shows a Transfer fee box. The box can show the price and how you pay. The exact charge is confirmed when you submit the transfer.

• No charge today: there is no upfront fee for the transfer. Renewal billing is set after the transfer is complete.
• Saved card: we charge your saved card before we submit the transfer, or only if the registry requires it. The text in the box tells you which.
• Invoice first: we send you an invoice, and the transfer starts after you pay it. If the box says "only if the registry requires payment", you get an invoice only in that case.

When you must pay an invoice first, the domain shows Awaiting invoice payment in Domains. Select View invoice to pay it. The approval email is not sent until the invoice is paid. To pay by bank transfer, read Pay by bank transfer.

After you submit

The registrar sends an approval email to the registrant email address. Approve it to continue the transfer. In Domains, the domain shows its transfer status, for example Approval required or Pending registry completion. To see the progress, send the approval email again, or try again after a timeout, read Check a domain transfer, resend the approval email or try again.

For a .au domain, if the domain page shows This domain has invalid AU eligibility., read the reason on the page. Then contact IT Solver.

Examples

Your email stopped after a transfer at another provider, and you do not want that again

Last time you moved a domain, email stopped for two days because the new provider did not copy the MX records.

To fix it: in step 2, Check website and email settings, compare Prepared DNS records with the records at your current DNS provider. Make sure that the MX, SPF and DKIM records are in the list. Use Add missing record for each missing record before you select Next.

The scan stops at DNSSEC

Step 2 shows DNSSEC must be reviewed before this DNS move.

DNSSEC is still on at your current registrar. If you move DNS while DNSSEC is on, your website and email can stop.

To fix it:

1. Sign in to your current registrar and turn off DNSSEC for the domain.
2. Wait for the change to show in public DNS.
3. In the dashboard, select Check DNSSEC again.

If you cannot turn off DNSSEC, use Keep your DNS with another provider.

The approval email goes to an old address

The registrant email at your current registrar is the address of a past staff member.

To fix it: before you start, sign in to your current registrar and change the registrant email to an address that you can read. If you already submitted the transfer, change the address, then read Check a domain transfer, resend the approval email or try again.

You want to keep your website host's DNS

Your website company manages your DNS, and you want to move only the domain registration.

To fix it: in step 2, open Advanced settings, select Keep another DNS provider, then enter the two nameservers that your website company gave you.

Still have a problem?

Include the domain name, the name of your current registrar and the message that the dashboard shows. Do not send the domain password by email.

Questions? Email support@itsolver.net or phone 07 3123 6000.