What you need to register a .au domain – IT Solver Support

To hold a .au domain, you must be eligible for it. When you buy or watch a .au domain in the IT Solver dashboard, you give your eligibility details in the AU domain eligibility section. This article tells you which details each .au extension needs.

When you transfer a .au domain to IT Solver, the dashboard does not ask for eligibility details. The transfer form asks only for contact details.

Before you start

If your business already has a dashboard account, you must have the Owner or IT manager role for your business to buy or watch domains. If your business does not have a dashboard account yet, you can still buy a domain from the cart.
To watch a domain, your account must have an active service.
Have your eligibility number ready. For most businesses, this is your ABN or ACN. Your ABN or ACN must be active.
Know the exact legal name that is registered for that number.

Which extension needs which basis

.com.au and .net.au: you need a commercial basis, for example a company, a sole trader or a registered business name. An association cannot register these extensions.
.org.au: you need a recognised not-for-profit basis, for example a registered charity or an incorporated association. An unincorporated association is not enough.
.asn.au: you need an association or a not-for-profit basis. An individual cannot register this extension.
.id.au: you must be an individual. Choose Citizen/Resident.
Direct .au (for example example.au): a business or an individual can register it.

An individual can register only .id.au and direct .au domains.

Choose your eligibility type

The Eligibility type list has these options:

ABN: your Australian Business Number.
ACN: your Australian Company Number.
ACT BN, NSW BN, NT BN, QLD BN, SA BN, TAS BN, VIC BN or WA BN: a business name number that a state or territory registered.
Trademark: a registered trade mark number.
Charity: a registered charity, checked with its ABN.
Citizen/Resident: an individual who is an Australian citizen or resident.
Other: a trust. Use this only for trust registrations.

Enter your eligibility details

Sign in at dashboard.itsolver.net.
Add the .au domain to your cart and select Checkout. For more help, read Find and buy a domain.
If the dashboard shows Choose a business, select Continue with next to your business name.
On the Registrant details page, complete the contact details for the domain.
In AU domain eligibility, select your Eligibility type.
Type your number in Eligibility number, then move to the next field. The dashboard checks the number with the registry.
Read the message under the fields. If the check succeeds, the message says that the number is active, and the dashboard fills in Legal Name.
Make sure that Legal Name is the name that is registered for that number. If you change it, it must still match the registry record.
For a .org.au or .asn.au domain, select your Not-for-profit basis. You must select it for both extensions. The list shows only when the Eligibility type is ABN, ACN, a state or territory BN, or Charity. Choose one of these types for a .org.au or .asn.au domain.
Read the warranty statement at the bottom of the section. When you continue, you warrant that you are eligible, that your details are true and complete, and that you will use the domain in accordance with auDA policies.
If you have more domains in the cart, select Next domain.
For each later domain, the box Use same registrant details as previous domain. can be ticked. When it is ticked, the domain uses the details of the previous domain. If this domain needs different eligibility details, clear the box and complete the form. For example, clear it for a .org.au domain that follows a .com.au domain.
On the last domain, select Continue to payment. If you chose bank transfer, the button says Generate tax invoice. If you chose a saved card, it can say Charge saved card now.

The dashboard checks business numbers before payment. If a check fails, you cannot pay until you fix the details.

When you watch a taken .au domain, the Watch a domain page asks for the same details. Read Get told when a taken domain becomes free.

Not-for-profit basis options

For .org.au and .asn.au domains, the Not-for-profit basis list has these options: Registered charity, Incorporated association, Registered political party, Trade union, Sporting or special interest club, Religious body and Public benevolent institution.

Individuals (Citizen/Resident)

When you select Citizen/Resident, enter:

Given name and Family name. Middle name is optional.
Birth date.
Identification type: Citizenship, Citizenship by Descent, Drivers License, Passport, Permanent Visa or Birth Certificate.
The document number in Eligibility number.
Identification date. This is mandatory for all identification types except Citizenship.

Trade marks

When you select Trademark, enter the trade mark number in Eligibility number, the owner in Legal Name, and the mark in Trademark name.

Trusts (Other)

When you select Other, the trustee becomes the registrant and the trust holds the eligibility. Enter:

Trustee registrant display name.
Trustee type: Company trustee, Sole trader trustee or Individual trustee.
For a company or sole trader trustee: Trustee ID type (ABN or ACN) and Trustee ABN/ACN.
Trust eligibility name and Trust ABN.

If your domain shows invalid AU eligibility

The registry checks .au domains after registration too. To see the result, select Domains, select your domain, then select the Registration settings tab. The Eligibility details section shows Valid eligibility or Invalid eligibility, the Registrant, the Eligibility type and the Last check date.

If the check fails, the domain page shows the warning This domain has invalid AU eligibility. The warning gives the reason after The latest eligibility check says. The Registration settings tab also shows the reason under Eligibility issue.

Read the reason on the domain page.
Fix the cause with the government registry if you can, for example reactivate your ABN.
Contact IT Solver. You cannot correct .au eligibility yourself in the dashboard. IT Solver corrects it for you.

Examples

You are a sole trader and want a .com.au domain. Select ABN and type your ABN. Check that Legal Name shows your name as it appears on the ABN record.
Your sporting club wants a .org.au domain. Select ABN and type the club's ABN. In Not-for-profit basis, select Incorporated association or Sporting or special interest club, whichever is true for your club.
The message says your ABN must be active. Your ABN is cancelled or inactive. Fix it with the Australian Business Register, or use a different active number that you hold.
The message says that the eligibility check is unavailable. The message can also say Eligibility lookup is unavailable right now. Click in Eligibility number, then move to the next field again to retry. If the message stays, contact IT Solver.
You buy a .com.au and a .org.au domain together, and the .org.au domain fails the check. On the .org.au domain, clear Use same registrant details as previous domain. Then enter the not-for-profit details and select a Not-for-profit basis.

Still have a problem?

Questions? Email support@itsolver.net or phone 07 3123 6000.