Find and buy a new domain

You can check if a domain name is free and buy it in the IT Solver dashboard. You pay for the first year at checkout, by card or by bank transfer.

Before you start

• You must be an Owner or IT manager of the business in the dashboard. Only these roles see the domain search on the Domains page. Other roles can go to dashboard.itsolver.net/domains/search after they sign in with their authenticator app. They see if a name is available and its price, but they cannot add a domain to the cart or check out. See What each dashboard role can do.
• You need an authenticator app for your dashboard login. See Set up an authenticator app for the dashboard. A new customer can finish the first domain purchase before they set up the authenticator app. See If you are a new customer.
• For a .au domain, have your ABN, ACN or other eligibility number ready. See What you need to register a .au domain.
• The cart is for new registrations only. If you already own the domain somewhere else, see Transfer your domain to IT Solver instead.

Check if a domain is available

1. Sign in at dashboard.itsolver.net. You can also type dashboard.itsolver.net into your browser.
2. Select Domains.
3. In Find a new domain, type the domain you want, for example yourbusiness.com.au.
4. Select Check availability. The Find a domain page opens with the results.

If your business has no domains yet

The Domains page shows Search for your domain here instead of Find a new domain.

1. Type the exact domain in Step 1: Domain name.
2. Select Search. The result shows below the box.
3. If the domain is free, the result says the domain is available to register. Select Add to account cart. The cart opens. Go to Add the domain to the cart, step 4.
4. If the domain is not free, a transfer form opens with Step 2: Transfer auth code. Use this form only if you own the domain. See Transfer your domain to IT Solver.

This search shows only the name you typed. To see other names and endings, use the Find a domain page at dashboard.itsolver.net/domains/search.

To search again, type a new name on the Find a domain page and select Search domains.

Read the results

• Available: you can register the domain now. The price shows per / year.
• 1st Year Sale!: the first year costs less. The line renews at shows the yearly price after the first year.
• Taken: someone else holds the domain. If it is yours, select Start free transfer. For what a transfer can cost, see Transfer your domain to IT Solver. If it is not yours, you may see Watch this domain. Select it to get an email when the domain becomes free. See Get told when a taken domain becomes free.
• Exact match: this is the name you typed. The results below it show other names and endings that you can buy.

To compare prices, select sort by price or sort by renewal price. If there are only a few results, some browsers show Try related names. Select it to get more name ideas.

The dashboard shows the current prices in the results and in the cart. We do not list prices in this article.

Add the domain to the cart

1. Next to the domain, select Add to account cart. The message Domain added to the account cart. shows.
2. Add more domains if you need them.
3. Select View account cart in the message, or select the cart button at the top of the Find a domain page. The button shows the cart total and the number of domains.
4. Check the list. Each domain shows First year registration and its price. To take a domain out, select Remove.

Add Microsoft 365 email (optional)

You can choose Microsoft 365 email for the new domain in the cart. This is not charged at checkout. Recurring Microsoft 365 billing starts only when the account, domain and licence are ready.

1. Under the domain, in Add Microsoft 365 email, select Choose a plan.
2. In Setup path, keep Guided setup. You cannot choose Managed setup in the cart. To have IT Solver do the full setup, ask for a quote. See Ask IT Solver for a quote.
3. In Licence, choose a plan.
4. In Licence quantity, enter the number of users (1 to 300).
5. Select the box to accept the licence price.
6. Select Save Microsoft 365 choice.

If you do not want email now, select Not now. This takes you straight to checkout, so finish the other items in the cart first. If your business already has Microsoft 365 connected to the dashboard, the cart shows Add to existing Microsoft 365 tenant instead. To undo a choice, select Remove Microsoft 365 setup. For more about email, see Create a new Microsoft 365 account with IT Solver.

Check out and pay

1. In the cart, check the Domain total, then select Checkout.
2. On the Registrant details page, enter the details of the domain holder: First name, Last name, Organisation, Email, Phone and the address. The dashboard fills in some details from your business.
3. Enter the phone number in digits, for example +61.412345678. Do not put a name in the phone field.
4. For a .au domain, complete the eligibility section.
5. If the cart has more than one domain, select Next domain. To use the same details again, keep Use same registrant details as previous domain. selected. To go back, select Back.
6. Under Payment method, choose a saved card (or Card, if no card is saved) or Bank transfer.
7. Select the button at the bottom of the page:
   • For a card, select Continue to payment. Enter or confirm your card details on the secure payment page, then pay.
   • For a bank transfer, select Generate tax invoice.

After you pay by card

The Payment received page shows. Domain registration is now in progress. If there is a problem with the registration, IT Solver follows up with you. Select View domains to see the domain, or Buy another domain. If you chose Microsoft 365 for a new account, select Continue Microsoft 365 setup.

After you choose bank transfer

1. The Tax invoice generated page shows the Invoice reference, the Amount due and the bank details. We also email you the invoice.
2. Select Download tax invoice to keep a copy. If the button is not there yet, find the invoice in Billing a little later. See Download a tax invoice and see what you owe.
3. Pay the amount due from your bank. Use the bank details on this page. Use the invoice reference as the payment reference.

Domain registration starts only after your payment clears. Until then, the domain is not held for you, and someone else could register it first.

The bank details are on the Tax invoice generated page, on the checkout page when you choose Bank transfer, and in Billing > Wallet when bank transfer is your payment method. If you have not seen these bank details before, please verify them by calling 07 3123 6000 and choosing menu 1. For more, see Pay by bank transfer.

After the domain is registered

• The domain shows on the Domains page with the badge Registered with IT Solver.
• IT Solver sets up DNS for the new domain. To add website or email records, see Add, change or delete DNS records.
• Auto-renew is on for the new domain. IT Solver bills the yearly renewal about 30 days before the expiry date. The domain page shows the Renewal cost under Coverage and billing. To turn renewal off, see Turn domain auto-renew on or off.
• To use the domain for email, see Set up business email on your domain.

If you are a new customer

You can buy your first domain before you have a business in the dashboard.

1. Go to dashboard.itsolver.net/domains/search.
2. Type the domain you want, then select Check availability.
3. Select Add to cart, then select View cart.
4. Select Checkout. Sign in, or create a dashboard login. Your email address must be verified. See Create a dashboard login and sign in.
5. Enter the registrant details, then select Continue to payment and pay by card.

You can finish this first purchase before you set up an authenticator app. To manage the domain after that, you need an authenticator app.

If you already belong to a business in the dashboard, checkout asks you to Choose a business. Select Continue with next to the business that will own and pay for the domain. You then finish on that business's checkout. This needs an authenticator app and the Owner or IT manager role. If you do not have this role, you see You do not have permission to buy domains for this account. Ask an Owner or IT manager of the business to buy the domain.

Examples

The .com.au name is taken

You search for yourbusiness.com.au and it shows Taken. The results show yourbusiness.au as Available.

To fix it: select Add to account cart next to the available name. If the taken name is already yours at another registrar, select Start free transfer instead.

Your office manager cannot buy the domain

Your office manager has the Billing only role. They cannot find the domain search on the Domains page. At dashboard.itsolver.net/domains/search they see the results and prices, but no Add to account cart button.

To fix it: an Owner or IT manager adds the domain to the cart and selects Checkout. Or an Owner gives the office manager the IT manager role. See Change a role, remove access or resend an invitation.

You want a new domain and email for a new business

You start a new business and need a domain and Microsoft 365 email for two staff.

To fix it: add the domain to the cart. In Add Microsoft 365 email, select Choose a plan, set Licence quantity to 2 and save. At checkout you pay for the domain only. After payment, select Continue Microsoft 365 setup.

You cannot add another domain to the cart

You see A checkout is already pending for this account cart. Open the account cart to continue payment.

To fix it: open the cart and finish the checkout you started. If you chose bank transfer, pay the invoice. You can add new domains after the payment clears. Then search again and add the next domain.

Still have a problem?

Questions? Email support@itsolver.net or phone 07 3123 6000.