Request a quote – IT Solver Support

Ask IT Solver for a quote before a larger job, a project, on-site work or a new service. You can use the form on our website, or a request form in the IT Solver dashboard.

Before you start

Anyone can use the website form. You do not need a dashboard account.
The dashboard forms are for owners and IT managers. See What each dashboard role can do.
Do not put passwords, verification codes or recovery keys in a request.
If the problem is urgent, do not wait for a quote. Phone 07 3123 6000. See Get urgent or after-hours help.

Request a quote from our website

Go to itsolver.net/contact. You can also use the quote form at the bottom of a service page, for example Microsoft 365 or Web design.
In Your name, type your name.
In Email address, type the email address where you want the quote.
In Business name, type your business name. This field is optional.
In What do you need?, choose the closest option. On the cloud migration page, choose Moving from and Moving to instead.
In Useful context, tell us about the people, devices, current setup, timing or outcome you need. This field is optional, but it helps us quote accurately.
Complete the spam check, if the form shows one.
Select Send quote request. On the web design page, the button is Send website quote.

A page then confirms that your request is with us. We review the details and reply within 1–2 business days.

If you send the form too many times in one hour, it stops accepting requests for a while. To add details after you send a request, you can email support@itsolver.net.

Request a quote from the dashboard

Some service pages in the dashboard show a request form when your business does not have that service yet.

Microsoft 365 setup quote

Use this form when you want a new Microsoft 365 account but are not sure which setup fits. This section shows only when your business has no Microsoft 365 account connected and no setup in progress. If you do not see it, use the website form or email support@itsolver.net.

Sign in at dashboard.itsolver.net.
In the sidebar, select Microsoft 365.
Go to Not sure which path fits?
In Business domain, choose your domain.
In Quote notes, tell us about mailbox migration, timing or anything unusual.
Select Request a quote.

The dashboard shows Quote request sent. IT Solver will confirm scope and pricing.

The domain must be in the dashboard first. If the button is not available, link or register your domain. See Create a new Microsoft 365 account with IT Solver.

Google Workspace, business phone, internet and backup

The form shows only when your account does not have that service yet. If your email is on Microsoft 365, the sidebar does not show Google Workspace. In that case, use the website form or email support@itsolver.net.

Sign in at dashboard.itsolver.net.
In the sidebar, select Google Workspace, Business Phone, Internet or Backup.
In What are you looking for?, choose an option. If you are not sure, choose Not sure - speak to a human.
In Notes, add anything we should know.
Select Send purchase request.

The dashboard shows Purchase request sent. We will follow up to help choose the right option. For more detail, see Order business phone, internet or backup services.

What happens next

IT Solver emails the quote from support@itsolver.net.
A quote is valid for 30 days from the day we send it, unless the quote says something different. The quote page shows the Valid until date.
For on-site work, the quote confirms the travel and timing.
To go ahead, accept the quote. See Accept a quote.
If you ask for work that is not in the quote, we tell you the price first. We start that work only after you agree.

Examples

You want new laptops set up for three staff

Go to itsolver.net/contact. In What do you need?, choose Computer installation. In Useful context, give the number of computers, the people who will use them and the date you need them. For a standard setup of up to 20 computers, you can order online instead. See Order a fixed-price computer setup. Use a quote when the job needs more than a standard setup.

You have a list of small problems

Without a support plan, a one-off booking covers one problem. For a list, use the quote form on the on-demand support page. In What do you need?, choose A list of problems. In Useful context, list each problem in one line. See Book one-off help without a plan for single problems.

If your business has an Essential or Premium Support Plan, do not ask for a quote. Send each problem as a separate support request. See Contact IT Solver support and Essential and Premium support plans: what is included for what the plan covers.

You want Microsoft 365, but your old email has years of mail in it

Use the Microsoft 365 setup quote form in the dashboard. In Quote notes, give your current email provider and the number of mailboxes to move.

Your quote link says the quote has expired

The quote page shows This quote was valid until and a date. Email support@itsolver.net and ask for a new quote.

Still have a problem?

Questions? Email support@itsolver.net or phone 07 3123 6000.