Book On-Demand Support – IT Solver Support

On-Demand Support is one-off remote help with one IT problem. You do not need a support plan. You book a time and pay online.

What a booking covers

One booking covers one problem, with up to 2 hours of remote support. The price is the same if we finish sooner.
If the work needs more than 2 hours, we tell you the hourly price. We continue only after you agree.
A booking is not for a list of problems. Book each extra problem separately.
If we cannot fix the problem remotely, we tell you the cause and the next step.
The current price is on the On-demand support page. Prices include GST.

Typical requests are a slow computer, email that does not send or arrive, a printer that does not print, Wi-Fi faults, Microsoft 365 or Google Workspace settings, and how-to questions about Microsoft, Google and Apple apps.

Before you start

Anyone can book from the public website. You do not need a dashboard login.
In the dashboard, the booking button shows on the Tech Support page only when your business has no support plan. Owners and IT managers can open that page.
If your business has a support plan, send us a request instead of a booking. If the work is not included in your plan, we tell you before we start. See Contact IT Solver support.
Have the computer with the problem near you at the booked time.

Book from the website

Go to itsolver.net/on-demand-support.
Select Book and pay. The booking page opens.
Choose a time.
Describe the problem. Include what you see, any error message and who is affected.
Pay online to confirm the booking.

Book from the dashboard

Sign in at dashboard.itsolver.net.
In the sidebar, select Tech Support.
Select Book one-time support. The booking page opens in a new tab.
Choose a time, describe the problem and pay online.

At the booked time

We connect to your computer with remote support and work on the problem. See Start a remote support session.

Support is given during business hours, Monday to Friday, 9am–5pm AEST. A request made outside business hours goes into the next business day's queue. For urgent problems, see Get urgent or after-hours help.

How you pay

You pay online when you book. We never take payment over the phone.

Larger jobs, several problems or on-site help

On-Demand Support does not cover projects, a list of problems or on-site visits. We quote these before we start.

Go to itsolver.net/on-demand-support.
Go to the Request a quote form. Enter Your name and Email address. Business name is optional.
In What do you need?, choose A larger job or project, A list of problems, Help on site or Something else.
In Useful context, describe the people, devices, timing or outcome you need. Do not include passwords, verification codes or recovery keys.
Complete the security check if it shows.
Select Send quote request.

We reply within 1–2 business days. See Ask IT Solver for a quote.

If you often need help, a support plan can cost less. See Essential and Premium support plans: what is included.

Examples

Your email stopped arriving

You have no support plan. Since this morning, no new email arrives in Outlook.

To fix it: book On-Demand Support. In the problem description, say when the email stopped and if other staff have the same problem.

The printer and the Wi-Fi both have faults

The office printer does not print, and the Wi-Fi drops out in the back room.

To fix it: these are two problems. Make two bookings, or send a quote request and choose A list of problems.

The fix takes longer than 2 hours

We find that a slow computer needs a full clean-up that takes more than 2 hours.

What happens: we tell you the hourly price before the extra time starts. We continue only if you agree.

You need someone at your office

You need a technician at your office to set up equipment.

To fix it: send a quote request and choose Help on site.

Still have a problem?

Questions? Email support@itsolver.net or phone 07 3123 6000.