Order a computer setup

You can order a fixed-price setup for 1 to 20 new Windows or Mac computers on the IT Solver website. You create the invoice, pay it, then book one time for the complete order.

Before you start

• You do not need a dashboard login. Anyone can order on the computer setup page.
• Know your name, billing or business name, email and phone number.
• A mixed Windows and Mac order must have at least two computers.
• For on-site setup, have the street address where the computers go. On-site setup is available in listed Brisbane, Gold Coast, Bundaberg, Gladstone and nearby service areas. Remote setup is available Australia-wide.
• The prices on the page include GST and are per computer. The same prices apply to Windows and Mac.

Choose the setup

There are three setups:

• Setup Essentials (Remote): a standard business setup for a new computer. This includes sign-in to your business account, security, disk encryption, five approved work apps, email, calendars, contacts, cloud storage and browser sync.
• Complete Setup for Business (Remote): everything in Setup Essentials, plus a clean system without manufacturer-added software, company security and device-management policies, managed updates when you have the required licence, driver or system updates, and printer or scanner setup.
• Complete Setup for Business (On-Site): everything in Complete Setup for Business (Remote), plus we unpack and install the computer, screens, keyboard, mouse and other plug-and-play equipment.

To see the full list on the page, select Compare what each setup includes.

What is not included

• We connect the services and software that you already use. New licences and subscriptions cost extra.
• Data recovery or transfer from an old computer is not included. If you approve this work, we charge it by the hour. The hourly rate is on the computer setup page. You can usually avoid this work if your old files already sync to cloud storage.

Create the invoice

1. Go to itsolver.net/computer-installation-services.
2. In Choose your setup, select one setup.
3. In Computer quantity, enter the number of computers, from 1 to 20.
4. In Computer type, select Windows, Mac or Mixed Windows and Mac. A mixed order must have at least two computers.
5. Check Subtotal before GST, Included GST and Total.
6. In Your details, enter Customer name, Billing or business name, Email and Phone.
7. If you selected on-site setup, go to On-site address. Enter Street address, Suburb, State and Postcode. Address line 2 is optional.
8. Complete the security check.
9. Select Create invoice. No payment occurs on this form.
10. Your private order page opens. Save the link to this page. You need it to come back to your order and its invoice. We cannot send you this link again.

The order page shows the order number, which starts with CS-, and the order status: Preparing invoice, Location review, Awaiting payment, Paid, Ready to book or Booked. If the page shows Preparing invoice, see The order page shows "Invoice is not ready".

Pay the invoice

Payment is due now. You can pay by card or by bank transfer.

Pay by card

1. On your order page, select Open secure payment.
2. Pay on the secure payment page.
3. Go back to your order page. If it does not show Payment confirmed, select Check payment status.

Pay by bank transfer

1. On your order page, find Pay by bank transfer. It shows the account name, BSB and account number.
2. Make the transfer from your bank. Use the exact Payment reference on your order page, so we can match the payment to your invoice.
3. Wait for IT Solver to match the payment to your invoice. Booking stays locked until we match it.
4. Open your order page later. When the payment is matched, the page shows Payment confirmed. If it does not, select Check payment status.

If booking stays locked after your transfer, contact us with your order number. Do not send another payment.

If you have not seen these bank details before, please verify them by calling 07 3123 6000 and choosing menu 1.

To get a copy of the invoice, select Download invoice PDF. After payment, select Download paid invoice PDF.

Email the invoice to yourself (optional)

You can download and pay without this step. If you want us to email the open invoice:

1. In Email the invoice, select Send email code. We send a six-digit code to the order email address.
2. Enter the code, then select Verify. The code expires after 10 minutes.
3. Wait a few minutes for the invoice email.

This code does not sign you in to the dashboard.

Book the setup

Booking opens only after the invoice is fully paid.

1. On your order page, in Book the setup, select Book now.
2. Choose a time. Remote setup is one two-hour booking. On-site setup is one four-hour booking.
3. Confirm the booking. Use the same email address as the order.

Make one booking for the complete order. We use that one booking for every computer in the order. When the booking is confirmed, the order page shows Booked.

Examples

You paid by card, but booking is still locked

The order page still shows Awaiting payment and Booking is locked until the exact invoice is fully paid.

To fix it: select Check payment status. If the page then shows Payment confirmed, select Book now. Do not send another payment.

Your office is outside the on-site areas

You order on-site setup for an address outside the listed Queensland service areas, and the order page shows Location review and We must check the on-site location.

We did not create an invoice, and you do not pay anything yet. To fix it: wait for IT Solver to contact you. We review the location before any payment is due. If you want remote setup instead, tell us when we contact you, or phone 07 3123 6000. Do not create a second order.

The order page shows "Invoice is not ready"

You selected Create invoice, but the status shows Preparing invoice and the page shows Invoice is not ready.

No payment was taken. IT Solver must check the order before we create the invoice. To fix it: phone 07 3123 6000 or email support@itsolver.net with your order number. Do not create a second order.

You lost the link to your order

You closed the browser and cannot find your order page.

To fix it: look in your browser history for a page that starts with itsolver.net/computer-setup/orders/. If you cannot find it, contact us. Give the order number (it starts with CS- and is on the invoice PDF and the email code message), your business name and the order email address. We cannot send the link again, but we can check your order and payment for you. Do not create a second order.

To buy the computers from IT Solver, see Order hardware and make a warranty claim.

Still have a problem?

Questions? Email support@itsolver.net or phone 07 3123 6000.