Pay for and track an order

After you approve an order in the dashboard, you pay for it on the order page. The same page shows the delivery status, the tracking link and a timeline of the order.

Before you start

• You must be an owner or IT manager of your business in the dashboard. Web designer and Billing only users cannot see Quotes & Orders.
• You must approve the order first and choose how to pay. See Accept a quote.
• If the order has a monthly or yearly line, you pay the first invoice of the subscription, not the order. That invoice includes the one-time charges. See My order includes a subscription.

Open your order

1. Sign in at dashboard.itsolver.net.
2. In the sidebar, select Quotes & Orders.
3. Under In progress, select the order.

After you approve the order, the Payment panel next to Total shows the payment status (for example, Unpaid or Paid). It can also show the payment method you chose.

Pay by card

1. Open your order.
2. Go to the Card payment section.
3. Select Pay by card. A secure Stripe Checkout page opens.
4. Enter your card details and complete the payment.
5. When the payment is done, you come back to the order page. The dashboard updates the order when the payment clears.
6. When the section shows Download tax invoice, select it to get your paid tax invoice.

If the section shows "Card payment is confirmed. Xero invoice synchronization is pending.", your payment is safe. Select Retry Xero invoice to try to make the tax invoice again.

Pay by bank transfer

When you approve an order with bank transfer, IT Solver prepares the tax invoice and emails it to you.

1. Open your order.
2. Go to the Tax invoice and payment section.
3. If the section shows Prepare Xero invoice or Retry Xero invoice, select it. The page shows "Tax invoice prepared for bank transfer." or "Tax invoice is already available." Then the Download tax invoice button shows.
4. Select Download tax invoice and keep a copy for your records.
5. Find the Invoice reference and the amount on the order page.
6. Pay the amount by bank transfer to the account shown under Bank transfer details on the order page. Use these details for this order.
7. Use the invoice reference as your payment reference.

Some states show no Download tax invoice button and no bank details:

• If the page says "Your order is approved. IT Solver will email your tax invoice shortly.", wait for the email.
• If the page says "The Xero invoice needs IT Solver review before another attempt.", do not pay yet. Email support@itsolver.net with the order name. Pay only after you have the tax invoice.

If you have not seen these bank details before, please verify them by calling 07 3123 6000 and choosing menu 1.

For more about bank payments, see Pay by bank transfer.

Orders paid in two parts (50/50 split)

Some orders are paid in two parts. The section then says "IT Solver sends the tax invoices for this order." You cannot prepare the invoice in the dashboard. Pay each tax invoice as it states and use its invoice number as the reference.

My order includes a subscription

If you approved a monthly or yearly line, the order page shows a Subscription section. Approving starts the subscription, and its first invoice includes the one-time charges. If your business pays by card, IT Solver charges the card on file. If not, IT Solver emails an invoice for bank transfer. If the section shows View the first invoice, select it to see and pay that invoice. If the order has more than one subscription, the buttons are View the first monthly invoice and View the first yearly invoice.

Track your order

After the order is paid, or when no payment is needed, the label next to the order name shows the delivery status:

• Processing: IT Solver is getting your order ready.
• Shipped: your order is on its way.
• Delivered: your order has arrived.

The delivery status does not show while a payment is under review, or after a refund, dispute or reversal.

1. Open your order.
2. Below the order name, look for Estimated arrival. This shows only when IT Solver has added a date.
3. Select the link next to Track your order to see the delivery on the carrier's website. This link shows only after IT Solver adds a shipment. An order with more than one shipment has more than one link.
4. Go to the Timeline section to see each step of the order, with its date. For example, when the order was approved, when the payment was received and when the tax invoice was made.

IT Solver may also email you when the status changes. When the order is delivered and paid, it moves to Past orders.

Examples

The page says "Order changed. Review the latest revision before paying."

IT Solver changed the order after you opened the page. Read the order lines and the total again, then select Pay by card or Prepare Xero invoice again.

You paid by card but there is no tax invoice yet

The card section says "Card payment is confirmed. Xero invoice synchronization is pending." Select Retry Xero invoice. If the page then says the Xero invoice needs IT Solver review, do not pay again. Email support@itsolver.net with the order name so IT Solver can check the invoice.

You paid by bank transfer and the order still shows Unpaid

The dashboard shows the payment after IT Solver receives it and matches it to your invoice. Bank transfers can take time to arrive. Make sure you used the invoice reference. If the order still shows Unpaid, email support@itsolver.net with the date and amount of your transfer and the invoice reference.

You cannot find the tracking link

The status shows Processing and there is no Track your order link. IT Solver has not shipped the order yet. Check the Timeline for the latest step, or email support@itsolver.net for an update.

Still have a problem?

Questions? Email support@itsolver.net or phone 07 3123 6000.