Order a business phone, internet or backup service

Use the dashboard to ask IT Solver for a business phone system, an internet connection or a backup service. You send a purchase request, and IT Solver contacts you to help choose the right option.

Before you start

• Sign in to the dashboard at https://dashboard.itsolver.net. You can also type dashboard.itsolver.net into your browser.
• You must be an Owner or IT manager on the account to send a purchase request. See What each dashboard role can do.
• A Billing only user sees these pages only after the account has that service, and cannot send a purchase request. A Web designer cannot see these pages.
• The purchase request form shows only when the account does not have that service yet.

Send a purchase request

1. In the sidebar, select Business Phone, Internet or Backup.
2. Find the section called Purchase business phone services, Purchase internet services or Purchase backup services.
3. In What are you looking for?, choose the option that fits best:
   • Business Phone: Business phone system or New numbers or users.
   • Internet: Business internet connection or Backup or failover internet.
   • Backup: Microsoft 365 backup, Server or workstation backup or Website backup.
   • If you are not sure, choose Not sure - speak to a human.
4. In Notes, type the details IT Solver needs, such as the site address, the number of staff or the date you need the service. You can type up to 2000 characters. Do not type passwords or codes.
5. Select Send purchase request. If you see "Choose what you need help purchasing.", choose an option in What are you looking for? and send the request again.
6. Look for the message "Purchase request sent. We will follow up to help choose the right option."

The dashboard accepts about 5 purchase requests an hour from one internet connection. People in the same office share this limit. If the dashboard stops you, try again later (up to one hour), or email IT Solver.

See services you already have

When the account already has the service, the page shows a list of your services instead of the form. You cannot add or change these services from the service list.

1. In the sidebar, select Business Phone, Internet or Backup.
2. Read the renewal date and quantity on each row. Business Phone shows the number of lines.
3. To see more details, select the row. If a row does not open, email or phone IT Solver. See View a subscription and add or remove seats.

To add to a service you already have, or to change it, email or phone IT Solver. To see what support each service includes, read What support is included with each service.

You cannot connect your Zoom account to the dashboard yet. The Business Phone page shows "Zoom management is not enabled yet." See Connect your Zoom account to the dashboard.

Examples

• You are moving into a new office and need internet there. Open Internet, choose Business internet connection, and put the new address and move-in date in Notes.
• An internet outage stopped your card payments for a day. Open Internet and choose Backup or failover internet.
• You already have Business Phone and you hire a new receptionist who needs a number. The page shows your lines and no form. Email or phone IT Solver with the person's name and start date.
• A staff member with the Billing only role cannot see the Backup page. Ask an Owner or IT manager to send the request.

Still have a problem?

Questions? Email support@itsolver.net or phone 07 3123 6000.