Turn domain auto-renew on or off – IT Solver Support

Auto-renew keeps your domain registered each year, so your website and email do not stop. You can turn auto-renew on or off for each domain in the IT Solver dashboard.

Before you start

You must have the Owner or IT manager role for your business in the dashboard. A Web designer can see the switch, but the dashboard shows "Access denied" when they use it.
The domain must be registered with IT Solver. The domain list shows no auto-renew switch for a domain that is registered with another registrar, a domain that is still transferring to IT Solver, or a domain that has transferred away. If the domain is transferring to IT Solver, wait until the transfer completes before you change auto-renew.

Turn auto-renew on or off

Sign in at dashboard.itsolver.net.
Select Domains.
Find the domain in the list. The row shows Renews or Expires with the expiry date.
Select the Auto-renew switch on the row. The switch changes to on or off.

You can also use the domain page:

Select the domain, then select the Overview tab.
Go to Coverage and billing.
Under Renewal status, select the Auto-renew switch.

If the status shows Unknown, there is no switch. Select Turn on auto-renew or Turn off auto-renew.

Read the renewal details

In Coverage and billing on the Overview tab:

Renews on shows the date when auto-renew is on. Expires on shows the date when auto-renew is off. The domain stops working after this date if you do not renew it.
Renewal cost shows the price for one year. GST is added to this price.
Billed on shows the date when IT Solver bills the next renewal, if that renewal is already scheduled.

What happens when you change auto-renew

When you turn it on

If the domain has no renewal billing yet, IT Solver bills the renewal about 30 days before the expiry date. If the domain expires in less than 30 days and has not expired yet, the dashboard sets up the renewal billing immediately.
If the domain already has renewal billing, that billing continues on its current billing date.
IT Solver uses the payment method on your account. To check or change it, see Pay an invoice and manage your card on file or Pay by bank transfer.

When you turn it off

The domain stays active until its expiry date. IT Solver does not renew it after that date.
If the domain renewal is billed together with other services, auto-renew stays on until the end of the current billing period. The switch shows Auto-renew ends and the date. To keep the domain, select the switch again before that date.
If a renewal was scheduled, the dashboard removes it.

When you cannot change auto-renew

Renewal billing is moving to a scheduled bill. The domain row shows Billing starts and a date, or "Billing is scheduled to start." There is no switch until the move is complete.
The renewal is already scheduled with IT Solver. The dashboard shows "Failed to toggle auto-renewal: Renewal billing for this domain is already scheduled. Contact IT Solver to change it." Contact IT Solver to change the renewal.
The domain is transferring to IT Solver. Renewal billing shows Waiting for completion. IT Solver sets up the renewal billing after the registry confirms the new expiry date. See Check a domain transfer, resend the approval email or try again.
The domain has transferred away. The domain list shows a Transferred away label, and the domain page shows Transferred away. Renew the domain with your new registrar.
The domain shows Expired. Do not use the Auto-renew switch. Email support@itsolver.net and ask IT Solver whether the domain can still be renewed.
The domain shows Redemption. Select Contact support on the domain row.

Examples

You want to keep your main business domain

The domain row shows Expires and a date. This tells you that auto-renew is off.

To fix it: select the Auto-renew switch on the row. The row then shows Renews and the date.

You no longer use an old domain

You changed your business name. You do not want to pay for the old domain next year.

To fix it: turn off auto-renew for the old domain. Before the expiry date, make sure that no email address or website still uses the old domain.

The switch shows "Auto-renew ends" and you changed your mind

The domain renewal is billed with other services. You turned off auto-renew, so the switch shows Auto-renew ends and a date.

To fix it: select the switch again before that date. Auto-renew stays on.

You want to move the domain to another provider

Do not let the domain expire. Get the domain password and start the transfer before the expiry date. See Get your domain password to move a domain away.

Still have a problem?

Questions? Email support@itsolver.net or phone 07 3123 6000.