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Move your email to IT Solver

Angus
Updated

IT Solver can move your business email to Microsoft 365 or Google Workspace. This article tells you what moves, how to ask for the move, and what you do after the move.

What IT Solver can move

We can move your email, calendars and contacts. We can also move files and shared spaces when you ask for them in your quote.

We move email from these services:

  • Gmail
  • Outlook.com or Hotmail
  • Yahoo Mail
  • Bigpond
  • Google Workspace
  • Microsoft 365, including Microsoft 365 from GoDaddy
  • Email from your web host or internet provider

The new home for your email is Microsoft 365 or Google Workspace. If you are not sure which one to use, read Set up business email on your domain.

Choose how to start

Before you start

  • You must be an Owner or IT manager of your business in the dashboard. Billing only users can look at the Microsoft 365 setup, but they cannot start it. See What each dashboard role can do.
  • For Microsoft 365 setup or a quote in the dashboard, your domain must be in the dashboard. If it is not, read Find and buy a domain or Use IT Solver DNS and keep your current registrar.
  • For Microsoft 365, you must have an authenticator app set up for the dashboard. If the Microsoft 365 page shows Set up your authenticator, do that first. See Set up an authenticator app for the dashboard.
  • Know how many mailboxes you want to move and where your email is now.
  • Do not put passwords, verification codes or recovery keys in a request or a quote note.

Start a new Microsoft 365 account and move mailboxes

At the moment, you cannot select Managed setup in the dashboard. The page shows Online payment is temporarily unavailable while end-to-end provider and refund safeguards are completed. Use Request a quote below. To have IT Solver move your mailboxes to a new Microsoft 365 account, do the steps in Ask for a quote.

With Guided setup, no mailboxes move. See Create a new Microsoft 365 account with IT Solver.

Move to Google Workspace

  1. Sign in at dashboard.itsolver.net.
  2. In the sidebar, select Google Workspace.
  3. In What are you looking for?, select New Google Workspace setup.
  4. In Notes, write where your email is now and how many mailboxes to move.
  5. Select Send purchase request. IT Solver contacts you about the next step.

If your business already has Google Workspace with IT Solver, this form does not show. Email us instead.

Ask for a quote

Ask for a quote to move mailboxes to a new Microsoft 365 account, for a move from Google Workspace to Microsoft 365, for a large move, or when you also want files moved. The quote states the expected interruption and the steps we use to make it smaller.

In the dashboard (Microsoft 365)

The quote form shows only when you have not started a Microsoft 365 setup and your Microsoft 365 is not connected. If the page shows Continue setup, or your Microsoft 365 is already connected, the form does not show. Use the website quote form or email us instead.

  1. In the sidebar, select Microsoft 365.
  2. Go to Not sure which path fits?.
  3. Select your Business domain.
  4. In Quote notes, write where your email is now, how many mailboxes to move, and when you want the move.
  5. Select Request a quote. The dashboard shows Quote request sent. IT Solver will confirm scope and pricing.

You can send up to 5 quote requests in one hour.

On the IT Solver website

  1. Go to itsolver.net/cloud-migration.
  2. In the quote form, enter Your name and Email address.
  3. In Moving from, select where your email is now.
  4. In Moving to, select Microsoft 365, Google Workspace or Not sure yet.
  5. In Useful context, write the number of people and mailboxes, and your timing.
  6. Select Send quote request. We reply within 1–2 business days.

For more about quotes, read Ask IT Solver for a quote.

What you do after the move

  1. Sign in to your new account. If you are asked, change the temporary password and set up multi-factor authentication. Do not put a password in email, tickets, screenshots or notes.
  2. Remove the old email account from each phone, then add the new account. See How to re-add email account to iPhone Mail app after migrating from Gmail to Microsoft 365.
  3. On each computer, add the new account to Outlook. If classic Outlook does not let you remove the old account, see How to Remove Old Email Accounts from Outlook by Creating a New Profile.
  4. Check that your email, calendar and contacts are in the new account. Tell us if something is missing.
  5. Keep your old email service until IT Solver tells you that the move is complete.

If your old email is with an internet provider and you do not know its incoming server settings, contact IT Solver.

Examples

You have three staff on Gmail addresses and want email on your own domain

Your domain is in the dashboard, but your staff use Gmail addresses.

To fix it: ask for a quote in the dashboard. In Quote notes, write that three Gmail mailboxes move to Microsoft 365. After the move, each person re-adds their email on their phone.

Your business email is a Bigpond address

You want to stop using the email that came with your internet service.

To fix it: ask for a quote on the website. Select Bigpond in Moving from. If you do not have your own domain yet, read Find and buy a domain.

You use Google Workspace and want to change to Microsoft 365

Your team uses Gmail, Google Calendar and Google Drive on your domain.

To fix it: ask for a quote. In the notes, say if you also want files from Google Drive moved. Keep Google Workspace until we tell you the move is complete.

Still have a problem?

Questions? Email support@itsolver.net or phone 07 3123 6000.

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