Objective

This SOP outlines the steps to remove a Gmail account from the Mail app on an iPhone and add a Microsoft Exchange account after IT Solver has migrated your email service from Gmail to Microsoft 365.

How to re-add email account to iPhone Mail app after migrating from Gmail to Microsoft 365 - Watch Video

Key Steps

Step 1: Access Settings 0:01

• Open the Settings app on your iPhone.
• Scroll down to find the Mail app.

Step 2: Locate Mail Accounts 0:08

• In the latest iOS version, look for Mail under the apps section.
• If using an older version of iOS, you may need to find Mail and Accounts.

Step 3: Delete Gmail Account 0:35

• Find your Gmail account listed under Mail Accounts.
• Select the account and choose the option to delete it.

Step 4: Confirm Deletion 0:35

• Deleting the account will remove associated contacts and calendar data from the device.

Step 5: Add a New Account (Optional) 0:59

• If you wish to continue using the Mail app, you can add a new account.
• Alternatively, consider using the Outlook app for better integration with Microsoft services.

Step 6: Select Account Type 1:11

• Choose Microsoft Exchange as the account type when adding a new account.

Step 7: Enter Account Details 1:20

• Input your account details as prompted.
• If necessary, use 1Password for autofill.

Step 8: Grant Permissions 1:49

• You may need to consent to allow Apple to access your Microsoft email account.

Step 9: Select Services to Sync 2:00

• Choose which services you want to sync (Mail, Contacts, Calendar, etc.).

Step 10: Save Changes 2:16

• After selecting the services, make sure to save your changes.

Cautionary Notes

• Ensure you have backed up any important data before deleting the Gmail account.
• Be aware that deleting the account will remove all associated data from the device.

Tips for Efficiency

• Use 1Password or a similar password manager to quickly fill in account details.
• Familiarize yourself with the settings layout to navigate quickly.

Link to Loom

https://loom.com/share/9168250d514349dca08e23e2ceab2efd

Follow-Up

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