Create your dashboard login and sign in for the first time – IT Solver Support

You use a dashboard login to manage your IT services with IT Solver. This article tells you how to create your login, verify your email address and sign in.

Before you start

Use the email address your business invited you with, if you have an invitation.
You can type dashboard.itsolver.net into your browser instead of clicking a link in an email.
Use a browser with JavaScript turned on. The sign-in page does not work without it.
Your first sign-in needs only your email and password, or your Google account. It does not ask for an authenticator code.
Keep an authenticator app on your phone. The dashboard asks you to set one up before you manage services, users, domains or designs.
If you got an invitation email, open the link in that email. The sign-in page then shows the business name and fills in your email address. For more, see Accept an invitation or ask for a new one.
If your business is already an IT Solver customer, do not create a new business after you sign in. Ask us for an invitation to your existing business account.

Go to dashboard.itsolver.net.
On the sign-in page, select Create account.
In Email, type your email address.
In Password, type a password. It must have 8 or more characters.
Select Create account. The page shows Account created. Check your inbox and verify your email address before signing in.
Open the verification email and select the link in it. If you cannot find the email, look in your spam or junk folder.
The link opens the sign-in page again. Continue with Sign in to the dashboard.

Create your login with a Google account

Use this if your work email is a Google account, for example Google Workspace.

Go to dashboard.itsolver.net.
Select Continue with Google.
Choose your work Google account and sign in to Google.
If you already set up an authenticator app, the page shows Enter code. Type the current code from your authenticator app. On your first sign-in, you do not see this step.
The dashboard shows the next page. See After you sign in for the first time.

You do not set a separate dashboard password. Next time, select Continue with Google again to sign in.

Go to dashboard.itsolver.net.
In Email, type your email address, then select Next.
In Password, type your password, then select Sign in. To use a different email address, select Change.
If you already set up an authenticator app, the page shows Enter code. Open your authenticator app and type the current code in Six-digit code. Then select Verify code. If you have more than one authenticator, choose one in Authenticator first.
The dashboard opens.

After you set up an authenticator app, each sign-in asks for its code. The dashboard accepts only authenticator apps for this step. It does not accept SMS codes.

When the dashboard asks you to set up an authenticator app

IT Solver requires an authenticator app for some areas of the dashboard. If you do not have one yet, the dashboard opens Security when you open one of these areas:

Services, for example Microsoft 365 and Google Workspace
Users and invitations
Domains
Designs

The page shows Add an authenticator before you continue to this sensitive service. Set up the authenticator. The dashboard then opens the page that you wanted. For the steps, see Set up an authenticator app for the dashboard.

You do not need an authenticator to see billing, see and pay invoices, add a card, create your first business or buy your first domain.

If you forget your password, see Reset your dashboard password.

A login alone does not give you access to a business. The dashboard shows one of these pages:

A page that starts with Join and the business name: you have an invitation. Select Join account.
Join your businesses: you have invitations to more than one business. Select Join accounts.
Create your business: you have no invitation. Do one of these:
- If your business is new to IT Solver, select Create business. You become the owner of the new business. See Create your business or add another one.
- If your business is already an IT Solver customer, do not create a business. Email support@itsolver.net or phone 07 3123 6000, and we will invite you to your business account.
- If you work for a business that uses the dashboard, ask the business owner to send you an invitation.
A page that says your invitation expired: select Request a new invitation. The page shows Request received. IT Solver reviews the request and sends a new invitation if access is approved. See Accept an invitation or ask for a new one.

The invitation page also has a Create a new business link. Use it only if your business is new to IT Solver.

To sign in with a different email address, select Use another account.

Messages you can see

We sent a verification email. Check your inbox, verify your address, then sign in again. You did not select the link in the verification email yet. The dashboard sent a new verification email. Select the link in the newest email, then sign in again.
We could not send the verification email. Sign in again to retry. Sign in again with your email and password to get a new verification email.
Your account was created, but we could not send the verification email. Sign in again to get a new link. Sign in with your email and password to get a new verification email.
Verify your email address before signing in. The dashboard cannot confirm that your email address is verified, for example after you change your email address. Open the newest verification email, select its link, then sign in again.
This email is already registered. Try signing in instead. You already have a login. Select Sign in and use your password, or reset it.
Use a password with at least 8 characters. Type a longer password.
The email or password is incorrect. Check the email address and password. If you created your login with Google, select Continue with Google instead.
Too many attempts. Wait a few minutes and try again. Wait a few minutes before you try again.
That authenticator code is invalid or expired. Try a new code. Wait for a new code in your authenticator app and type it.
Your session ended. Sign in again. This appears 30 days after you sign in, or after your sessions are signed out everywhere. Sign in again.

If you do not use the dashboard for 14 days, the dashboard shows the sign-in page. Sign in again.

For other problems, see Fix problems signing in to the dashboard.

Examples

You run an existing IT Solver customer business and want to see your invoices

You create a login and sign in. The dashboard shows Create your business.

To fix it: do not select Create business. Email support@itsolver.net or phone 07 3123 6000. We send an invitation to your email address. Sign in again and select Join account.

You created a login, but the dashboard will not open

You type your email and password, and the page shows We sent a verification email. Check your inbox, verify your address, then sign in again.

To fix it: open your inbox and find the newest verification email. Look in your spam or junk folder too. Select the link in the newest email, then sign in again.

The business owner sent you an invitation, but you signed up first

You created a login before you opened the invitation. After you sign in, the dashboard shows the business name and Join account.

To fix it: select Join account. Make sure you signed in with the same email address that got the invitation.

You use Google Workspace for email and do not want another password

To fix it: on the sign-in page, select Continue with Google and choose your work Google account.

Still have a problem?

Questions? Email support@itsolver.net or phone 07 3123 6000.