Set up an authenticator app for the dashboard – IT Solver Support

An authenticator app on your phone shows a six-digit code that changes often. IT Solver requires an authenticator app for the dashboard. After you add one, every sign-in asks for its code. The code makes sure that it is really you.

Why the dashboard asks for an authenticator

A password alone is not enough to protect your domains, staff accounts and services. You can sign in without a code before you add an authenticator. But when you open a page or make a change that needs an authenticator, the dashboard takes you to the Security page. After you set up the app, the dashboard continues:

If you were opening a page, it takes you to that page.
If you were saving a change, it opens your account home. The change is not saved. Make the change again.

You need an authenticator for these pages and actions:

Account access, where you give your team access to the dashboard.
Domains, including DNS records and domain settings.
Service pages, for example Microsoft 365 and Google Workspace.
Most changes that you save in the dashboard.

You do not need an authenticator for these pages and actions:

Billing, invoices and subscriptions.
Paying an invoice and adding or removing your card.
Changing your billing details and invoice recipients.
Your first domain purchase.
Computer setup orders, bookings and quote requests.
Notifications.
Viewing the Microsoft 365 licences page and changing licences to yearly billing, if you can manage billing and Microsoft 365 licences. Other licence changes need an authenticator.

Before you start

Install an authenticator app on your phone. You can use any authenticator app that can scan a QR code. We recommend 1Password, Google Authenticator or Microsoft Authenticator.
Turn on cloud backup or sync in the app. Then, if you get a new phone, you can get your codes back.
Know your dashboard password. If you sign in with Google, have your Google account ready.
Each person sets up their own authenticator for their own login. Any dashboard role can do this.
You can have one authenticator app on your login. To move it to a new phone, see Move your dashboard authenticator to a new phone.

Set up your authenticator

Sign in at dashboard.itsolver.net.
Select the account menu. It shows your initials and your name.
Select Security.
In Authenticator apps, select Add authenticator.
Confirm your identity:
- If you sign in with a password, type it in Current password, then select Continue.
- If you sign in with Google, select Continue, then sign in to Google in the window that opens.
In Set up the new authenticator, open the authenticator app on your phone and add a new account.
Scan the QR code on the screen with the app. If you cannot scan it, type the Manual setup key into the app.
Type the six-digit code from the app in New authenticator code.
Select Verify authenticator.

If you opened the Security page by yourself, the page shows Your authenticator has been added. If the dashboard sent you to the Security page, it now opens the page you wanted, or your account home if you were saving a change.

When the dashboard sends you to set up an authenticator, finish the steps within 10 minutes. If you take longer, open the page you wanted again.

After you add an authenticator, every sign-in asks for a code after your password or Google sign-in. The page heading changes to Enter code.

Open the authenticator app on your phone.
Find the IT Solver Dashboard account.
Type the current code in Six-digit code.
Select Verify code.

The dashboard accepts only authenticator app codes. It does not send codes by SMS.

Codes for AI agents

To connect an AI agent, or to approve a change that an agent asks for, you must have typed an authenticator code in the last 10 minutes.

If it is longer than 10 minutes, the dashboard asks you to sign in again with your code.
If you do not have an authenticator, the dashboard takes you to the Security page to set one up first.

See Connect Claude or ChatGPT to your IT Solver account.

Examples

You select Domains and the dashboard opens the Security page. Do the steps in Set up your authenticator. The dashboard then opens your domains.
The page shows That authenticator code is invalid or expired. Try a new code. Wait for the app to show a new code, then type it again. Make sure that the time on your phone is set automatically.
You sign in with Google and the page shows Allow the Google sign-in window, then try again. Your browser blocked the Google window. Allow pop-ups for dashboard.itsolver.net, then select Continue again.
You lost your phone and cannot sign in. Contact IT Solver. We make sure that it is really you before we help. See Who can ask IT Solver for changes, and how we check it is you.

Still have a problem?

See Fix problems signing in to the dashboard.

Questions? Email support@itsolver.net or phone 07 3123 6000.