Reset your dashboard password

Use this article when you forget the password you use to sign in to the IT Solver dashboard. You ask for a reset link on the sign-in page, then set a new password from the email.

This article is only for your dashboard password. To reset a Microsoft 365 email password, read Help a staff member who cannot sign in to Microsoft 365. To reset a Google Workspace email password, read Reset a password, rename a user or add an alias in Google Workspace.

Before you start

• You must have access to the inbox of the email address that you use to sign in to the dashboard.
• If you normally sign in with Continue with Google, use that button. Your Google password is managed by Google. If you forgot your Google password, reset it with Google.
• Your new password must have at least 8 characters.

Reset your password

1. Go to dashboard.itsolver.net/login.
2. In Email, type the email address that you use to sign in.
3. Select Next.
4. Below the Sign in button, select Forgot password?. You do not need to type a password first.
5. The page shows this message: "If an account exists for that email, check its inbox and spam folder for a password reset link."
6. Open the reset email. If it is not in your inbox, look in your spam or junk folder.
7. In the email, select the reset link. The Reset password page opens.
8. In New password, type your new password.
9. Select Update password. The page shows "Your password has been updated."
10. Select Continue. The sign-in page opens.
11. In Email, type your email address and select Next.
12. In Password, type your new password and select Sign in.

If you have an authenticator app, the dashboard then asks for a six-digit code. Open your authenticator app and type the current code.

The page always shows the same message after you select Forgot password?, even when no dashboard account uses that email address. This protects your account. If no email arrives, check that you typed the correct address.

Examples

• The reset page shows "Link expired". The link is old, you used it already, or the reset did not complete. Go back to the sign-in page and select Forgot password? again.
• The page shows "Password reset is temporarily unavailable. Try again in a few minutes." Wait a few minutes, then select Forgot password? again.
• No reset email arrives. Make sure that you typed the email address you use for the dashboard. If your team uses Continue with Google, sign in that way instead.
• You changed your password but you lost your authenticator app. Email support@itsolver.net or phone 07 3123 6000. This is also correct if you are an Owner. IT Solver checks that it is you before we help. Read Who can ask IT Solver for changes, and how we check it is you. After IT Solver resets your authenticator, sign in and set up a new authenticator. See Set up an authenticator app for the dashboard.

For other sign-in errors, read Fix problems signing in to the dashboard.

Still have a problem?

Questions? Email support@itsolver.net or phone 07 3123 6000.