Accept an invitation to a business dashboard – IT Solver Support

When a business invites you to its IT Solver dashboard, you get an email with the subject "Join (business name) on IT Solver". This article tells you how to accept the invitation, and what to do if it expired or you cannot find it.

Before you start

Find the email address that got the invitation. You must sign in with exactly that address. A different address, even another one that you own, does not work.
An invitation expires 14 days after it was sent. If the business sent it again, use the newest email. The link in an older email stops working.
You need a dashboard login for that address. If you do not have one, you create it during the steps below. For more, see Create a dashboard login and sign in.
The invitation email tells you which business invited you and your role. To find out what your role lets you do, see What each dashboard role can do.
Have an authenticator app ready on your phone. You do not need a code to accept the invitation or to use billing. But the dashboard asks you to set up an authenticator app before you manage services, users, domains or designs. If you were invited as Web designer, it asks you before you join.

Accept your invitation

Open the invitation email and select the link that starts with Join. If you prefer not to click links in emails, type dashboard.itsolver.net into your browser.
On the sign-in page, make sure that the email address is the one that got the invitation. If you opened the link, the page shows the business name and fills in the address for you.
Sign in:
- If you already have a login, select Next. Type your password and select Sign in.
- If your address is a Google account, select Continue with Google and choose that account.
- If you do not have a login, select Create account. Type a password of 8 or more characters and select Create account again. The page shows Account created. Check your inbox and verify your email address before signing in. Open the verification email that we send you and select the link in it. Then go back to dashboard.itsolver.net and sign in.
If you already set up an authenticator app for the dashboard, the page asks for its six-digit code. Type the code and select Verify code. If you did not set one up, the page does not ask for a code.
The page shows the business name and the text You were invited as with your role.
Select Join account. This accepts all the invitations that are open for your address, not only this one.
If you had one invitation, the dashboard opens for that business and shows You now have access to with the business name. If you had two or more, the Choose a business page opens and shows Your account invitations are complete.

If you sign in at dashboard.itsolver.net without the link and two or more businesses invited you, the page shows Join your businesses with each business and role. Select Join accounts to accept all of them at the same time.

If you already have access to another business, the invitation shows at the top of the Choose a business page. Select Join account there.

If you were invited as Web designer and you do not have an authenticator app yet, the dashboard asks you to set one up when you select Join account. Do the steps in Set up an authenticator app for the dashboard. The dashboard then takes you back to the invitation. You do not need to sign in again. Select Join account again to finish. If the dashboard asks you to sign in again, sign in and then select Join account.

Ask for a new invitation

Use this when the page shows This invitation is expired., or when it says that your invitation to your business expired.

Sign in with the email address that got the invitation.
Select Request a new invitation.
The page shows Request received. If you already have access to another business, this shows as a message at the top of the Choose a business page. IT Solver reviews your request. If we approve access, we send you a new invitation email that states the business and your role.
Open the new email and do the steps in Accept your invitation.

You can close the page after you see Request received. If you send the request again, the dashboard does not make a second request. You can send the request a maximum of 3 times in one hour.

The person who invited you does not get a message about your request. You can ask them directly to send a new invitation. For how they do it, see Change a role, remove access or resend an invitation.

I do not have an invitation

If you sign in and the page shows Create your business with no message about an expired invitation, your address has no open invitation. If the page also says that your invitation expired, select Request a new invitation. See Ask for a new invitation.

If you work for a business that uses the dashboard, ask an Owner or IT manager of the business to send you an invitation. They must send it to the address that you sign in with. For how they do it, see Give a team member access to the dashboard.
If your business is already an IT Solver customer but nobody can invite you, do not select Create business. Email support@itsolver.net or phone 07 3123 6000, and we will invite you to your business account.
If your business is new to IT Solver, see Create your business or add another one.

Messages you can see

Sign in with an email address, then to accept this invitation. You signed in with a different address. Select Use another account, then sign in with the address that the message shows.
Sign in with the email address that received this invitation. The same problem. Select Use another account and sign in with the invited address.
Verify your signed-in email address before accepting this invitation. You did not verify your login yet. Open the verification email and select the link in it. Then open the invitation again.
This invitation is invalid or expired. The link is old or not complete. Look for a newer invitation email. If there is none, sign in at dashboard.itsolver.net. If the page shows Request a new invitation, select it. If it does not, contact the person who invited you or IT Solver.
This invitation is expired. The 14 days are over. See Ask for a new invitation.
This invitation is cancelled. The business cancelled the invitation. Ask the person who invited you if you still need access.
This invitation is accepted. The invitation was already used. Select Use another account and sign in with the invited address.
This invitation is no longer pending. The invitation was already used, cancelled or has expired. Open the invitation link again. If the message shows again, ask IT Solver.

Examples

The link says you must sign in with another address

Your bookkeeper got an invitation at her work address, but her browser signed her in with her personal Gmail account. The page shows Sign in with her work address. She selects Use another account, signs in with the work address, and selects Join account.

The invitation is three weeks old

A new office manager was on leave and opens the invitation after 3 weeks. The page shows This invitation is expired. She selects Request a new invitation and sees Request received. When the new email arrives, she opens it and joins.

A staff member signs in and sees Create your business

Your IT manager created a login before you sent the invitation, and used a different address. The dashboard shows Create your business. He does not create a business. You send the invitation to the address that he signs in with, and he selects Join account.

Two businesses invited the same person

Your accountant looks after two of your companies, and each one sent an invitation. She opens one invitation email, signs in and selects Join account. The dashboard accepts both invitations and shows Your account invitations are complete. on the Choose a business page.

Still have a problem?

Questions? Email support@itsolver.net or phone 07 3123 6000.