Mastering Your Poly BT700 Headset: Complete Setup and Troubleshooting Guide

Learn how to set up, configure, and troubleshoot your Poly BT700 headset for optimal performance with your computer and mobile devices. This guide covers everything from initial setup to advanced features and common issues.

Prerequisites

• Poly BT700 headset
• USB Bluetooth adapter
• Computer with USB port
• Poly Lens Desktop App (optional but recommended)

Initial Setup and Configuration

Configure Audio Settings

Set your computer's audio devices as follows:

• Speaker: Headset Earphone (Poly BT700)
• Ringer: Speakers (or your preferred audio output for notifications)

Software Updates

Update Poly Device Software

1. Download and install Poly Lens Desktop
2. Click the Poly Lens icon in the system tray Open
3. When prompted for updates:
   • Select Update Now for immediate installation, or
   • Choose Ask Me Later to postpone
4. Follow the on-screen prompts to complete the update

Update Zoom Client

1. Open Zoom desktop client and sign in
2. Click your profile picture and select Check for Updates
3. Allow any available updates to install

Connection Guide

Pairing Options

• Computer Connection:
  • Insert the USB Bluetooth adapter into your computer
  • The headset automatically pairs with the pre-configured adapter
• Mobile Device Connection:
  • Enable Bluetooth on your mobile device
  • Follow the pairing instructions in your headset's user guide

Multi-Device Connectivity

• Connect to up to 2 devices simultaneously
• Store up to 8 paired devices in memory
• USB adapter can remember 2 supported Poly audio devices

Troubleshooting Common Issues

Audio Problems

• No Audio During Calls:
  • Verify audio settings in your operating system
  • Ensure only one softphone application is running
  • Update headset firmware through Poly Lens
• Call Control Issues:
  • Install/update Poly Lens Desktop App
  • Select correct softphone in Poly Lens settings
  • Verify headset firmware is current

Microsoft Teams Integration

• Use Call button to launch Teams quickly
• Compatible with other softphones (requires configuration in Poly Lens)

Advanced Features

Customization

• Download Poly Lens App from poly.com/lens
• Adjust voice prompt volume
• Configure softphone preferences

Charging Options

• Use corded mode for simultaneous charging and use
• Optional charging stand available
• USB connection provides power while using headset

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Need Further Assistance?

For personalized support or advanced configuration help, explore our support options at IT Solver Support Plans.