The Smart Modem Gen 2 is Telstra's newest Smart Modem, bringing the latest hybrid technology to your home broadband and allowing you to:
- Connect sooner - Get online even before your home broadband is activated with your Telstra Smart Modem Gen 2. Its inbuilt, pre-activated SIM can connect to Telstra's mobile network right out of the box.
- Have a built-in backup plan - No home broadband due to network upgrades or bad weather? Your Telstra Smart Modem Gen 2 will automatically switch to Telstra's mobile network if required, so you’ll be back online in minutes, as long as 4G coverage is available.
Mobile speeds are limited to 6/1 Mbps and will vary with local conditions and content.
Understanding the lights on your Telstra Smart Modem Gen 2 can help keep you informed of your internet connection status, and help diagnose problems if you’re having connection difficulties.
If you have a Telstra Smart Modem or Telstra Gateway Frontier, you can find out what the lights on these mean here.
If you're having trouble with your internet connection, request help from IT Solver (We're not Telstra! Minimum fee: $75)
The above photo shows back LEDs of a newly connected Telstra Smart Modem Gen 2 with Online light is orange (newdsluser). Solution is to enter customer's bigpond username & password.
|
LED |
LED Behaviours |
Cause |
|
Front LED |
Off |
Powered off |
|
Green |
Fixed online |
|
|
Blue |
Mobile online |
|
|
White |
Powered on, booting up |
|
|
White Flashing |
Firmware upgrade. Interval 0.5 seconds until download complete |
|
|
Orange |
Finished booting up and trying to connect / Fixed connection lost, trying to reconnect and waiting to failover to mobile |
|
|
Red |
Both fixed and mobile failed to connect, trying to connect on both |
|
|
Colour Cycle |
Factory Reset. Interval between colour cycle 0.5 second. |
|
|
ONLINE |
Green |
Fixed or Mobile Broadband online. |
|
Orange |
ADSL captive portal (newdsluser) |
|
|
Red |
PPP authentication failure |
|
|
Off |
Fixed & Mobile offline. |
|
|
WAN/DSL |
Green |
Ethernet connected / DSL synced |
|
Green (slow flash) |
DSL start syncing |
|
|
Green (fast flash) |
DSL finish syncing |
|
|
Off |
No fixed physical connection |
|
|
MOBILE MODE
|
Green |
Mobile online - this is expected when running on mobile backup, i.e. Front LED is blue. |
|
Off |
Mobile offline - this is expected when nbn is online, i.e. Front LED is green. |
|
|
MOBILE SIGNAL |
Green |
Good signal |
|
Orange/Yellow |
OK signal |
|
|
Red |
Poor signal |
|
|
Off |
Telstra network unavailable |
|
|
PHONE (SIP Mode) |
Green |
Registered |
|
Green Flashing |
DECT handset or FXS off-hook. Interval 1.0 sec. |
|
|
Red |
Unable to make a call |
|
|
Orange |
SOS call only (fixed unavailable, Telstra mobile unavailable) |
|
|
Off |
Not registered, e.g. no SIP credentials. |
|
|
PHONE (PSTN Mode) |
Green |
Voltage detected on PSTN Port |
|
Green Flashing |
DECT handset off hook. Interval 1.0 sec. |
|
|
Off |
No Voltage detected on PSTN port |
|
|
WI-FI |
Green |
On |
|
Off |
Off |
|
|
PAIR |
Green |
DECT paired or WPS paired |
|
Green Flashing |
Pairing mode. Interval 0.5 sec |
|
|
Green Flashing |
Paging mode Interval 2 sec |
|
|
Red |
WPS timed out or failed |
Source: Telstra
Comments
0 comments
Please sign in to leave a comment.