Find your way around the IT Solver dashboard

This article shows the main parts of the IT Solver dashboard: the Home page, the sidebar, the top bar and the account menu. What you see depends on your services and on your role in the business.

The Home page

Sign in at dashboard.itsolver.net. If you prefer not to click links, type dashboard.itsolver.net into your browser. The dashboard opens the Choose a business page. Select your business to open its Home page. The business name is the page heading. To come back to it from another page, select Home in the sidebar.

The Home page has these parts, from top to bottom:

Find a new domain: type a domain name, then select Check availability. See Find and buy a domain.
Your services. Each service type has its own group, for example Domains, Google Workspace, Web Hosting, Internet, Business Phone, Backup and Tech Support. Products that do not fit a group show under Additional products. Each row shows the status of the service. Select a row to open that service.
Software update monitoring: shows to owners and IT managers when IT Solver monitors software for the business. Select Details to see more.
Microsoft 365: your Microsoft 365 licences and the number of licences. Most rows also show the renewal date. A subscription that is ending shows its end date instead. A licence change that waits for the renewal shows the number now and the number from that date.
Billing details: select Manage billing details to change your billing name, address and invoice recipients. See Change your billing details and invoice recipients.

In the Domains group:

Select View all to open the full list of domains.
Select DNS to change the DNS records of a domain. See Add, change or delete DNS records.
Select Manage to open the domain settings.
If a domain expires soon and auto-renew is off, the row shows Expiring soon — renew to avoid service interruption. Owners and IT managers also see a Renew button, which opens the domain page. See Turn domain auto-renew on or off.

If the Home page looks empty

No other services yet means that the business has no services other than Microsoft 365 in the dashboard. New services show here when IT Solver sets them up. To ask about a service, select Contact IT Solver. This opens a new email to support@itsolver.net.
No Microsoft 365 services yet means that your Microsoft 365 is not connected to the dashboard yet. See Connect the dashboard to your Microsoft 365.
If a section shows We could not load this section. Try again., select Retry.

The sidebar is on the left side of the page. On a phone, select the menu button (three lines) at the top left to open it. On a computer, select the IT Solver logo at the top left to make the sidebar narrow or wide.

The sidebar shows only the pages that your role allows. The items are:

Search: find pages, businesses and domains. You can also press Ctrl+K (Cmd+K on a Mac) or the / key when you are not typing in a field.
Home: the Home page of the business.
Domains: your domains, DNS, transfers and renewals.
Microsoft 365 or Google Workspace: your email platform, users and licences. The dashboard shows the platform that your domain uses for email. If it cannot find your email platform, it shows the platform that you have a service for, or both if you have neither. If your business uses the Microsoft 365 of a related business, the sidebar shows Microsoft 365 licences and Microsoft 365 tenant, and the Home page shows a note about it.
Web Hosting, Internet, Business Phone, Backup and Tech Support: your services of each type. Owners and IT managers see these pages even when the business does not have that service.
Automations: shows to owners and IT managers when the business has a support plan. If IT Solver has not set up an automation for your business, the page shows No automations configured.
Quotes & Orders: quotes that wait for your approval, orders in progress and past orders. See Accept a quote.
Billing: invoices, payments, your card and your wallet. See Download a tax invoice and see what you owe.

If your business has a support plan, a Support usage meter shows at the bottom of the sidebar when you are on the Tech Support page. It shows how much of the support time in your plan is left, or how much time was used in the last 30 days.

The top bar

The name of the current business shows at the top right. If you have access to more than one business, select the name to switch to a different business. Type in Find a business to filter the list. See Switch between businesses and set up a separate billing account.
The question mark (?) button opens this help centre in a new tab.
The bell button shows notifications about things that need your attention. See See what needs your attention and choose your daily email.
The gear button opens Settings.
The plus (+) button opens Add service. From there you can register, transfer or connect a domain, and add Microsoft 365, Google Workspace or web hosting.

On a phone, some of these buttons do not show. Use the sidebar and the account menu instead.

To open the account menu, select your name at the bottom of the sidebar. The menu shows your name, your email address and the current business. It has these items:

All businesses: opens the Choose a business page, with all businesses that you have access to.
Add business: create a new business in the dashboard. See Create your business or add another one.
Settings: Billing details, Connected apps and Daily summary email for the current business. Connected apps shows only when your Microsoft 365 is connected.
Account access: see who has access to the business, add people and change their roles. See Give a team member access to the dashboard and Change a role, remove access or resend an invitation.
Security: change your sign-in email and manage your authenticator app. See Set up an authenticator app for the dashboard and Change the email address you sign in with.
AI agents: see and manage the AI agents that you connected to your businesses. See Connect Claude or ChatGPT to your IT Solver account.
Privacy: how IT Solver keeps diagnostic logs for the dashboard.
Feedback: tell IT Solver about a problem with the dashboard itself. See Send feedback about the dashboard.
Appearance: choose Light, Dark or System. System follows the setting of your computer or phone. The dashboard keeps your choice in this browser only.
Help: opens this help centre in a new tab.
Sign out: signs you out of the dashboard.

Send feedback about the dashboard

Use Feedback for problems with the dashboard: a page that does not work, a step that is confusing, or information that is missing. Feedback does not create a support request. For a service request, a change to your services or an outage, contact IT Solver support. See Contact IT Solver support. The feedback form also has an Open Tech Support link for service requests.

Go to the page that has the problem.
Select your name at the bottom of the sidebar, then select Feedback.
In Category, select the type of feedback, for example Bug or broken page or Feature request or improvement.
In What happened?, write what you tried to do and what you expected. Use at least 10 characters and not more than 4000 characters.
Select Send feedback. The dashboard records the page that you were on.

When you see Feedback sent., IT Solver has your feedback and will review it. If you need an answer, contact IT Solver support. See Contact IT Solver support.

What each role sees

Your role in each business controls the pages and buttons that you see. For the full list of permissions, see What each dashboard role can do.

Owner: all pages. This includes Find a new domain, Billing details, Settings, Account access, Quotes & Orders, notifications and Add service.
IT manager: the same pages as an owner. In Account access, an IT manager can add only web designers and billing-only members.
Web designer: Home, Domains and Web Hosting. The Home page shows only domains and web hosting. A web designer does not see Billing, email platforms, Automations, Settings, Account access, Add business, notifications or Add service.
Billing only: Home, Billing and the services that the business already has. Domains shows only if the business has domains. A billing-only member does not see Find a new domain, Automations, Settings, Account access, Add business, Quotes & Orders, notifications or Add service.

All roles can use Security, Privacy, Feedback, Appearance, Help and Sign out.

Examples

You cannot find Billing in the sidebar

Your role is probably Web designer. Ask an owner or an IT manager of the business to change your role. See Change a role, remove access or resend an invitation.

The Home page shows "No other services yet"

You signed in to a new business, or IT Solver has not added your services to the dashboard yet. Check that the correct business shows at the top right. If it does, select Contact IT Solver and tell us which services you expect to see.

A page shows an error and you want to tell IT Solver

If the page is part of the dashboard, send Feedback from that page. If the problem stops you from using a service, for example email does not work, contact support. See Contact IT Solver support.

You manage two businesses and see the wrong services

You are in the wrong business. Select the business name at the top right and choose the correct business. Or open the account menu and select All businesses.

Still have a problem?

Questions? Email support@itsolver.net or phone 07 3123 6000.