Change your dashboard sign-in email – IT Solver Support

You can change the email address that you use to sign in to the IT Solver dashboard. Your access to your businesses moves to the new address.

Before you start

You can change only your own sign-in email. Your role in a business does not matter.
You must have an authenticator app on your dashboard login. If you do not have one, do the steps in Set up an authenticator app for the dashboard first.
You must be able to open email at the new address.
The new address must not already have a dashboard login. It must also not be on the access list of any business in the dashboard.
Keep your current password, or your Google sign-in, and your authenticator app ready.

Change your sign-in email

Sign in at dashboard.itsolver.net with your current email address.
Select your name at the bottom of the sidebar to open the account menu.
Select Security.
In Change sign-in email, check your current sign-in email.
In New sign-in email, enter the new address.
Select Send verification email. The page asks you to confirm your identity.
If you sign in with a password, enter it in Current password.
In Current authenticator code, enter the six-digit code from your authenticator app.
Select Send verification email again. If you sign in with Google, a Google sign-in window opens. Complete it. The message Verification sent. Open the link in the new email address, then sign in with that address. shows.
Open the email at the new address, then select the verification link. The dashboard signs you out and opens the sign-in page.
Sign in again with the new email address. When the dashboard asks, enter your authenticator code. This step finishes the change.

When the change is finished:

Your access to all your businesses, with the same roles, moves to the new address.
Your authenticator app stays the same.
Dashboard sessions that use your old address end. On those devices, the sign-in page shows Sign in with your new email address to finish the change.

You can try up to 5 times in one hour.

Examples

You changed your business name and have a new email address

You now use a new address on your new domain. You want to sign in to the dashboard with it.

To fix it: do the steps in Change your sign-in email. Make sure that the new mailbox can receive email before you start.

The dashboard says "Add an authenticator before you change your sign-in email."

Your login does not have an authenticator app yet.

To fix it: on the Security page, in Authenticator apps, select Add authenticator. Follow the steps in Set up an authenticator app for the dashboard. Then change your sign-in email.

The dashboard says "That sign-in email cannot be used."

The new address already has a dashboard login, or a business has already invited or added that address.

To fix it: check that you typed the address correctly. If a colleague added the new address to your business, ask them to remove it first. See Change a role, remove access or resend an invitation. If you still see the message, contact IT Solver.

A staff member leaves and someone else takes over their work

You cannot change the sign-in email of another person.

To fix it: invite the new person to your business. See Give a team member access to the dashboard. Then remove the access of the person who left. See Change a role, remove access or resend an invitation.

If the change does not finish

The verification email does not arrive. Look in the junk folder of the new mailbox. Then do the steps again. You can try up to 5 times in one hour.
The sign-in page shows "Your verified email change needs IT Solver review." Contact IT Solver. Tell us your old and new sign-in email addresses.
The sign-in page shows "Verify your email address before signing in." after you select the link. Contact IT Solver.
The sign-in page shows "Enter your authenticator code to finish the email change." Sign in again with the new address and enter the code from your authenticator app.
You sign in with Google and cannot sign in with the new address. Contact IT Solver.

For other sign-in problems, see Fix problems signing in to the dashboard.

Still have a problem?

Questions? Email support@itsolver.net or phone 07 3123 6000.