Preface: this is troubleshooting in progress, not a guaranteed solution. Consult with Dentally Support before doing this.

Below solution did not work :(

killing the dentallyimaging.exe process or associated conhost and waiting a minute, the service just "stopped" and did not do recovery steps of running again.  Will try on another machine to confirm.

Issue: Dentally Imaging bridge won't open imaging software

I'm getting intermittent reports from a dentist with Dentally where all 3 surgeries fail to open the imaging software. I will respond to the support request, remote onto one of the surgeries, try Dentally myself and generally opens the imaging software, then other time I can replicate the issue.

The Dentally Imaging Bridge software opens the imaging software and patient file as instructed by the Dentally Chrome extension. We're told by Dentally Support to restart Chrome or the computer. This is disruptive to the dentist's workflow who are on a tight schedule. It appears that Chrome extension is supposed to open the DentallyImaging software, however I've observed the issue is resolved if that software is always running.

Versions affected: v1.2.16.0
Root cause of bridge stopping unexpectedly is unknown at this stage.

Setting Up the Software as a Service

To mitigate this issue and ensure continuous operation, follow these steps to configure the Dentally Imaging Bridge software to run as a Windows service, with an automatic restart in case of failure.

Step 1: Install SrvStart

Download SrvStart and copy the files to the C:\Windows directory.

Automated Deployment of Dentally Imaging Bridge as a Windows Service

This automated process will streamline the deployment of Dentally Imaging Bridge software as a Windows service using a single batch script. It includes downloading SrvStart, creating the necessary configuration file, setting up the service, and configuring the service recovery options.

Batch Script for Automated Deployment

Copy the following script into a new text file and save it with a .bat extension (e.g., SetupDentallyService.bat). Run the batch file as an administrator to automate the setup process.

  @echo off
  SETLOCAL EnableDelayedExpansion

  echo Downloading SrvStart...
  powershell -command "& { (New-Object Net.WebClient).DownloadFile('https://github.com/rozanski/srvstart/blob/master/srvstart/srvstart_run.v110.zip?raw=true', 'srvstart.zip') }"

  echo Extracting SrvStart...
  powershell -command "& { Add-Type -A 'System.IO.Compression.FileSystem'; [IO.Compression.ZipFile]::ExtractToDirectory('srvstart.zip', 'C:\Windows'); }"

  echo Creating Configuration File...
  SET ConfigFilePath=%ProgramData%\DentallyImagingService.ini
  (
  echo [DentallyImaging]
  echo startup="C:\Program Files\Dentally Bridge\DentallyImaging.exe"
  echo shutdown_method=winmessage
  ) > !ConfigFilePath!

  echo Creating Service...
  sc create DentallyImaging Displayname= "DentallyImaging" binpath= "srvstart.exe DentallyImaging -c !ConfigFilePath!" start= auto

  echo Configuring Service Recovery Options...
  sc failure DentallyImaging reset= 86400 actions= restart/60000

  echo Starting the Service...
  net start DentallyImaging

  echo Done.
  ENDLOCAL