How to Fix Apple TV Remote Not Controlling Sonos Soundbar Volume

If you're experiencing issues with your Apple TV 4K remote not controlling the volume on your Sonos soundbar, you're not alone. This problem can occur after software updates or changes in settings, leaving you unable to adjust the volume seamlessly. Fortunately, there are several solutions that have worked for many users. This article will guide you through the steps to resolve this issue.

Primary Solution: Reset the Apple TV Remote

1. Hold down the TV/Control Center button and the Volume Down button on your Apple TV remote simultaneously for about 5 seconds.
2. The remote's status light will turn off and then on again, indicating a restart.
3. After a few seconds, a "Connection Lost" notification will appear on your TV, followed by a "Connected" notification once the remote restarts.

This simple reset has resolved the volume control issue for many users and is the quickest fix to try.

Alternative Solutions

For HDMI Connections

1. Go to Settings Remotes and Devices Control TVs and Receivers and set it to Off.
2. Then, go to Settings Remotes and Devices Volume Control and select Receiver via IR.
3. Re-learn the remote control in the Sonos app by going to Settings System [Your Home Theater Room] Remote Control Setup and following the in-app instructions.

For Older Optical Connections

1. Ensure that "Control TVs and Receivers" is set to Off in the Apple TV settings (Settings Remotes and Devices Control TVs and Receivers).
2. Set "Volume Control" to TV via IR (Settings Remotes and Devices Volume Control).
3. Select Learn New Device and follow the on-screen steps to program your Apple TV.
4. Teach the Apple TV remote to the Sonos app by going to Settings System [Your Home Theater Room] Remote Control Setup and following the in-app instructions.

Note: These solutions are based on community feedback and may not work for everyone. However, they have helped many users resolve the issue.

Additional Information

If you have tried the above solutions and still face issues, or if you have found an alternative solution that worked for you, please share your experience in the Sonos Community forum thread. Your feedback can help others in the community.

Source

This article is based on a discussion in the Sonos Community forum. For more details and user experiences, visit the original thread.