Add a shared mailbox to the Outlook mobile app

You can add a shared mailbox to the Outlook app on your phone. You do not need a separate password for a shared mailbox. Outlook uses the sign-in for your own account.

Before you start

Your account must have permission to use the shared mailbox. To create a shared mailbox or give a person access, read Create a shared mailbox and give people access. Permission changes can take up to 60 minutes.

Add the shared mailbox

1. Open the Outlook app on your phone. Sign in with your own account. This is the account that has permission to use the shared mailbox.

2. Tap the Home icon in the top-left corner.

3. Tap Add Mail Account (the white envelope icon).

4. Tap Add a Shared Mailbox.

5. Type the email address of the shared mailbox.

6. Tap Add Shared Mailbox.

Watch the screen recording

Get help

If you have a problem, email support@itsolver.net or call 07 3123 6000.