MicroSIP is a popular software that facilitates easy handling of internet telephony (VoIP). One of its handy features is the ability to perform an 'attended transfer' of an inbound or outbound call. This guide provides a simple step-by-step process to help you master this feature.
Before you start, ensure that the 'Single Call Mode' option is unchecked in your settings. This configuration will allow you to engage in multiple calls simultaneously or put a call on hold while initiating another.
Step 1: Initiate or Answer a Call
Begin by either making or answering a call. The MicroSIP interface should show your active call.
Step 2: Place the Call on Hold and Dial Another Number
Next, place your current call on hold by clicking on the 'Hold' button in the control panel. Once the call is on hold, dial the number of the party to whom you wish to transfer the call. This can be an internal or external number.
Step 3: Speak to the Intended Receiving Party
Upon dialling the new number, interact with the intended receiving party. Your interface should now display two calls - the original one on hold and your active call with the intended receiving party.
Step 4: Execute the Attended Transfer
While still communicating with the receiving party, navigate back to the control panel. Select the 'Transfer' option and then 'Attended Transfer'. A list of calls will appear. Choose the call that you wish to transfer. After your selection, the call will be transferred to the receiving party.
Prior to executing the transfer, your left panel should reflect that you're connected to two parties. Once the transfer is complete, it will update to display the status of the transferred call.
It's important to remember that practice leads to proficiency. If you're unfamiliar with call transfers, it's advisable to practice this method with a colleague until you're comfortable with the process. Soon, you'll be handling attended transfers on MicroSIP with ease!