Are you using Groundwire? Here's a straightforward guide to performing unattended (cold) and attended transfers. Ensure your PBX or VoIP provider supports these features before you proceed.
Unattended Call Transfer
For a swift unattended transfer:
- Click the 'Transfer' button during a call.
- Dial the intended recipient's number or select from your contacts.
And just like that, the call is transferred!
Attended Call Transfer
For a successful attended transfer:
- Answer your call.
- Press the 'Att Transfer' button.
- Dial or select the second party's number.
- Inform them about the incoming transfer.
- Click 'Transfer' to complete the process.
This way, you can ensure a smooth transfer.
Improve efficiency by saving your colleagues' numbers in your contacts list for quick dialling. However, manual dialling remains available if needed.
Use Groundwire to make call transfers quick and efficient!