Ask IT Solver to allow email from a trusted sender

Microsoft 365 filters incoming email for spam. Sometimes it moves email from a sender that you trust to your Junk Email folder. If this occurs, ask IT Solver to allow the sender. Do not change the spam filter settings yourself.

Before you contact us

1. Open your Junk Email folder in Outlook.
2. Find an email from the sender.
3. Write down the sender's email address, for example name@example.com. If you trust all email from that organisation, write down the domain, for example example.com.

Ask IT Solver to allow the sender

Email support@itsolver.net or phone 07 3123 6000. Give us this information:

• The sender's email address or domain.
• Your email address.
• The date and subject of an email that went to your Junk Email folder.

We make sure that the sender is safe before we allow it. Then we change the settings for your organisation.

Important

• Allow only senders that you know and trust. Email from an allowed sender is not filtered for spam.
• If an email asks you to pay money, change bank details or sign in, do not reply to it and do not click its links. Phone the sender on a number that you know is correct, or contact IT Solver.