The Telstra Smart Modem™ and the Telstra Gateway Frontier™ come with a sim card allowing you to:
- Connect sooner - Get online even before your home broadband is activated with your Telstra Smart Modem™ or Telstra Gateway Frontier™. Its inbuilt, pre-activated SIM can connect to our mobile network right out of the box.
- Have a built-in backup plan - No home broadband due to network upgrades or bad weather? Your Telstra Smart Modem™ or Telstra Gateway Frontier™ will automatically switch to our mobile network if required, so you’ll be back online in minutes, as long as 4G coverage is available. Mobile speeds are limited to 6/1 Mbps and will vary with local conditions and content.
Understanding the lights on your Telstra Smart Modem™ or Telstra Gateway Frontier™ can help keep you informed of the status of your internet connection, and help diagnose problems if you’re having difficulties with your connection.
If you have a Telstra Smart Modem Gen 2, you can find out what the lights on this device mean here.
If you're having trouble with your internet connection, request help from IT Solver.
|
Function |
LED Colour |
Description of Operation |
|
Power |
Solid Blue |
Firmware upgrade in progress |
|
Solid Green |
Powered on |
|
|
Solid Red |
Modem has overheated |
|
|
Off |
Power switched off |
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Wi-Fi |
Solid Green |
2.4GHz or 5GHz Wi-Fi is on |
|
Solid Green |
Telstra Air Broadcasting |
|
|
Off |
2.4GHz and 5GHz Wi-Fi is off |
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Pair |
Solid Green |
DECT registered/WPS paired |
|
Flashing White |
DECT and WPS in Pairing Mode |
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Flashing Blue |
DECT paging |
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Intermittent fast flashing Red |
WPS Session Overlap |
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Fast blinking Red |
WPS error |
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|
Off |
Not Paired |
Top
|
Function |
LED Colour |
Description of Operation |
|
Signal / Backup |
Solid Green |
Great 4G Signal |
|
Solid Orange |
Good 4G Signal |
|
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Solid Red |
Poor |
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Off |
No 4G Signal |
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Link |
Solid White |
Trying to detected DSL carrier signal. |
|
Solid Blue |
DSL carrier detected trying to synchronize |
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|
Solid Green |
DSL line synchronized / Ethernet WAN link is up |
|
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Off |
No physical DSL, No physical Ethernet WAN connection |
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Online |
Solid White |
Trying to connect (after LINK LED has turned green) |
|
Solid Blue |
Connected with newdsluser@bigpond.com |
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|
Solid Green |
Fixed Internet connectivity and user can surf the www |
|
|
Solid Magenta |
Connected via mobile Backup |
|
|
Solid Red |
PPP authentication failed |
|
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Off |
No WAN connectivity |
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Phone |
Solid Green |
SIP profile is registered and no call in progress |
|
Solid Blue |
Call in progress |
|
|
Solid White |
Trying to register |
|
|
Off |
SIP client is not provisioned or disabled |
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