Add, change or delete DNS records in the dashboard – IT Solver Support

DNS records tell the internet where to find your website and where to deliver your email. You can add, change, delete, import and export the DNS records for your domain in the IT Solver dashboard.

Before you start

To change records, you must be an Owner, IT manager or Web designer for the business. Other roles see the records but cannot change them. They see the message You have read-only DNS access for this organization. An owner, IT manager, or web designer can change records. See What each dashboard role can do.
The DNS for your domain must be with IT Solver. If it is not, do the steps in Change nameservers or move your DNS to IT Solver first.
If the DNS tab says "These are the records in the new IT Solver DNS. They are not live until you switch the nameservers.", your changes take effect only after the nameserver switch. Finish the move first.
Get the exact record values from the service that needs them, for example your website host or your email provider. A wrong value can stop your website or email.

Open your DNS records

Sign in at dashboard.itsolver.net.
Select Domains, then select your domain.
Select the DNS tab. The Records list shows each record with its Name, Type, Content, Proxy status, TTL and Priority.

The dashboard marks common records as Website, Email or Ownership next to the record type. Take care when you change these records.

Add a record

Open your DNS records.
Select Add record.
In Name, type @ for the domain itself, or type the subdomain, for example www or shop.
In Type, select the record type: A, AAAA, CNAME, MX, TXT, NS, SRV or CAA.
Type the value that your provider gave you. The label of this field changes with the type: IPv4 address for A, IPv6 address for AAAA, Target for CNAME, Mail server for MX and Content for the other types.
For an MX record, type the Priority, for example 10.
For an A or CNAME record, the Proxied checkbox is clear, so the record is DNS only. Select Proxied to proxy the record. See Proxied or DNS only.
In TTL, keep Auto unless your provider tells you to use a different value.
Select Add record. The dashboard shows DNS record added.

If the dashboard shows Could not add the DNS record. Check the values and try again., check the name, type and value against the instructions from your provider. Then try again.

If you add a TXT record with ._domainkey in the name, the dashboard shows a warning. Many email providers, including Microsoft 365, need a CNAME record for DKIM, not a TXT record. Use TXT only if your provider gave you a TXT key.

Change a record

Open your DNS records.
Find the record, then select Edit on its row.
Change the fields.
Select Save.
Check the changed value in the Records list.

The dashboard does not show a message after Save or Delete. If the value has not changed in the Records list, check the values and try again.

To stop without a change, select Cancel or Close.

Delete records

Delete one record

Open your DNS records.
Select Edit on the record row.
Select Delete.
When the browser asks "Are you sure you want to delete this DNS record?", select OK.

Delete more than one record

Open your DNS records.
Select the checkbox at the start of each record that you want to delete. To select all records, use the checkbox in the heading row.
Select Delete selected. The button shows how many records you selected.
When the browser asks you to confirm, select OK. The dashboard shows how many records it deleted.

You cannot undo a delete. Before you delete many records, export a copy. See Export your records.

Proxied or DNS only

You can turn Proxied on or off only for A and CNAME records. AAAA records can show Proxied in the Proxy status column, but if you edit and save one, it changes to DNS only. To keep an AAAA record proxied, ask IT Solver. Other record types show a dash in the Proxy status column.

Proxied: traffic for this record goes through the IT Solver DNS service. Use it for your website, for example the @ and www records. For the security setting of proxied websites, see Choose the SSL setting for your website.
DNS only: the record points straight to the address. Use DNS only when a service tells you to, for example a mail server, a remote access address or a record that a provider needs to check.

If a provider says it cannot find or verify your record, select Edit, clear the Proxied checkbox, then select Save. The Proxy status column then shows DNS only. Ask the provider to check again.

Import records from a zone file

Use import to add many records at the same time, for example from a zone file that you exported from your old DNS provider.

Open your DNS records.
Select Import and export, then select Import DNS records.
In Zone file, choose your file. The file must be a BIND zone file of 256 KiB or smaller.
Proxy imported DNS records is on by default. Clear it if you want the imported records to be DNS only.
Select Import DNS records. The dashboard shows how many records it imported from the file.
Check the Records list. Delete any duplicate or old records.

Import adds records. It does not delete the records that are already there.

Export your records

Open your DNS records.
Select Import and export, then select Export DNS records.
Your browser downloads a text file in BIND zone format. Keep it as a backup, or give it to a provider who asks for your DNS records.

Examples

Your website contact form email goes to junk

Your website is on IT Solver cPanel web hosting. Email from the contact form goes to junk, or the recipient's mail system says SPF failed.

To fix it: connect the website in the dashboard. See Connect your domain to your website hosting. When you connect the website, the dashboard adds the hosting server to your SPF record for you. If you change the SPF record by hand, it must include both the hosting server address (ip4: and the server IP address) and include:spf.hostyourservices.net. Ask IT Solver for the server IP address.

Keep only one SPF record for the domain. Two SPF records make SPF fail for all your email. To add SPF, DKIM and DMARC for your email provider, see Turn on email authentication (SPF, DKIM and DMARC) in the dashboard.

A new service asks you to verify your domain

A booking system asks you to add a TXT record to prove that you own the domain.

To do it: select Add record. Copy the name and value from the service exactly. Select TXT in Type, then select Add record. Go back to the service and select its verify button. For Microsoft 365, do not add the record by hand. See Connect your domain to Microsoft 365 and switch your email.

Your web designer moves your website to a new host

The new host gives your web designer a new IPv4 address for the website.

To do it: give your web designer the Web designer role (see Give a team member access to the dashboard). The web designer selects Edit on the A records for @ and www, types the new address in IPv4 address and selects Save. If the new host needs to issue an SSL certificate, the web designer clears the Proxied checkbox on those records until the host says it is done. For a full move, see Connect your domain to your website hosting.

You see "Another DNS change for this domain is in progress"

You select Save or Add record, and the dashboard shows "Another DNS change for this domain is in progress. Wait one minute, then try again."

To fix it: wait one minute, then make the change again.

Still have a problem?

Questions? Email support@itsolver.net or phone 07 3123 6000.