Change your nameservers or move your DNS to IT Solver – IT Solver Support

Nameservers tell the internet which service holds the DNS records for your domain. You can change the nameservers for a domain registered with IT Solver, or move your DNS to IT Solver DNS.

Before you start

You must be an Owner, IT manager or Web designer for the business. See What each dashboard role can do.
The domain must be registered with IT Solver. If another registrar holds the domain, change the nameservers at that registrar. See Use IT Solver DNS and keep your current registrar.
You cannot change the nameservers while a transfer of the domain is in progress. If the domain transferred away from IT Solver, you cannot change its nameservers in the dashboard. Change them at the new registrar. If the domain still uses IT Solver DNS, the DNS tab shows Nameserver changes unavailable.
A nameserver change moves all DNS for the domain: website, email and every other record. Make sure the new DNS service has all your records before you change the nameservers.

See your current nameservers

Sign in at dashboard.itsolver.net.
Select Domains, then select your domain.
Select the DNS tab.
Go to the Nameservers section. A diagram shows the registry, the service that holds your DNS, and Your DNS records. Your current nameservers are below the diagram.

Move your DNS to IT Solver

Use this when your DNS is with another provider and you want IT Solver to manage it. The dashboard copies your records to IT Solver DNS first. Your DNS does not change until you switch the nameservers.

The Move DNS to IT Solver section shows on the DNS tab only when the domain can move. It does not show if your domain already uses IT Solver DNS, or if the domain uses your own Cloudflare account. The section shows four steps: Copy, Compare, Switch and Live.

Step 1: Copy your records

On the DNS tab, go to Move DNS to IT Solver.
Select Copy DNS records. The copy takes about 30 seconds. Do not close the page.
Read the summary. It shows how many records are now in IT Solver DNS and where they came from.
Read each warning. A warning can list records that the dashboard could not copy. Add those records yourself. See Add, change or delete DNS records.

The dashboard cannot see every record at some DNS providers. Compare the list with the records at your current DNS provider.

Step 2: Compare the records

The dashboard compares each record in IT Solver DNS with your current DNS. The Result column shows one of these results:

Same: the record is the same in both places. You do not need to do anything.
Different: the record has a different value in IT Solver DNS. Check which value is correct.
Only in new DNS: the record is in IT Solver DNS, but your current DNS does not have it. Check that you want it.
Missing from new DNS: your current DNS has the record, but IT Solver DNS does not. Add it before you switch, or the service that uses it can stop.
Not checked: your current DNS did not answer in time. Check this record at your current DNS provider.

To add or change a record, select the DNS records link below the table. Then reload the page to compare again. If your records changed at your current provider, select Copy DNS records again.

Step 3: Switch the nameservers

Below the table, read the New nameservers.
Select I checked the DNS records.
If some records are different, missing or not checked, the dashboard also asks you to select Some records are different, missing, or not checked. I want to switch anyway. Select it only when you are sure that those records are correct.
Select Switch nameservers.
Read the confirmation message, then confirm.

If the dashboard shows The registrar did not accept the last nameserver change. Nothing changed. Review the records and try again., your DNS did not change. Check the records again, then do this step again.

When the switch is done, the section title changes to DNS moved to IT Solver. It shows the IT Solver nameservers and your previous nameservers. The dashboard shows this for 14 days after the switch. Copy the previous nameservers now. If your DNS was hosted at the registrar before the move, the dashboard does not show previous nameservers.

Step 4: Wait for the change to go live

After the switch, public DNS can take up to 48 hours to update everywhere. During this time, some people can still get your old DNS. For 14 days after the switch, the dashboard shows one of these messages:

Public DNS uses the IT Solver nameservers. The move is complete.
The registrar uses the IT Solver nameservers. Public DNS still shows the previous nameservers. This change can take up to 48 hours.
We could not check public DNS now. The registrar uses the IT Solver nameservers. Reload the page later to check again.

If the dashboard could not confirm the switch

Sometimes the dashboard shows We could not confirm the nameserver change.

Do not change the nameservers again.
Wait a few minutes, then select Check again.
If the registrar still shows the previous nameservers one hour after the change, select Check again. The dashboard shows the compare table again.
Do Step 3: Switch the nameservers again.

When you cannot move the DNS yourself

The dashboard stops the move and tells you to ask IT Solver when:

The domain uses email forwarding or web forwarding at the registrar. A nameserver change stops the forwarding.
The domain uses a registrar DNS setting that you cannot move in the dashboard.
DNSSEC is on for the domain. IT Solver must turn off DNSSEC before the move.
IT Solver put a hold on DNS changes for the domain.
Another business started a DNS move for the domain, or has a DNS claim on it.

If the dashboard says that some records cannot be held in IT Solver DNS, those records stop when you switch. Ask IT Solver before you switch.

Change the nameservers by hand

Use this when a website host or another provider gives you two nameservers, or to go back to your previous nameservers.

On the DNS tab, go to Nameservers.
Select Update nameservers.
In Nameserver 1, replace the current value with the first new nameserver, for example ns1.example.com.
In Nameserver 2, replace the current value with the second new nameserver. It must be different from the first.
Select Save nameservers.
Read the confirmation message, then confirm.

You must enter exactly two nameservers. The new nameservers can take time to work everywhere. To stop without a change, select Cancel.

You can save nameservers up to 10 times a minute. You can copy records and switch nameservers up to 10 times an hour each, and select Check again up to 20 times an hour. If you reach a limit, wait and try again later.

Go back to your previous DNS

After a move, use Change the nameservers by hand and enter two of your previous nameservers. If IT Solver hosted your DNS at the registrar before the move, the dashboard tells you to ask IT Solver instead. IT Solver kept a copy of those records.

Examples

Your web designer sends you two nameservers

Your new website host asks you to point the domain to their nameservers.

To fix it: first make sure the new host has your email records, for example your MX records. Then do the steps in Change the nameservers by hand. If the host only needs your website records, keep your nameservers and connect your domain to your website hosting instead.

The compare step shows an MX record as Missing from new DNS

Your current DNS provider has an email record that the copy did not find. If you switch now, your email can stop.

To fix it: select the DNS records link and add the MX record with the same value. Reload the page. When the row shows Same, continue to Step 3: Switch the nameservers.

The move panel says to ask IT Solver

You want to move your DNS, but the dashboard says that the domain uses email or web forwarding, or that DNSSEC is on.

To fix it: email support@itsolver.net. Include the domain name and the message that the dashboard shows. IT Solver moves the DNS for you.

The dashboard says public DNS still shows the previous nameservers

You moved your DNS to IT Solver an hour ago. The dashboard says that the registrar uses the IT Solver nameservers, but public DNS still shows the previous nameservers.

To fix it: wait. Public DNS can take up to 48 hours to update everywhere. Do not change the nameservers again during this time.

Still have a problem?

Questions? Email support@itsolver.net or phone 07 3123 6000.