Cancel web hosting for a website – IT Solver Support

You can cancel the web hosting for one website from the IT Solver dashboard. Cancellation permanently deletes the website files, databases and other data in that hosting account, so download a full backup first.

Before you start

You must be an Owner or IT manager of your business in the dashboard. Other roles see Ask an account owner or IT manager to cancel this hosting service. instead of the cancel option. See What each dashboard role can do.
Download a full cPanel backup and keep it on a device that you control. IT Solver does not create, download, check or store this backup. After cancellation, nobody can get the data back.
Only this hosting service ends. Your domain registration, DNS, redirects, email and other hosting services do not change.
If your website moves to a new host, set up the new host first. Then change your DNS to point to it. See Add, change or delete DNS records.

Download a full backup

Sign in at dashboard.itsolver.net.
In the sidebar, select Web Hosting.
Find the website, then select Sign in to cPanel. cPanel opens in a new tab. If you cannot sign in, see Sign in to cPanel and reset its password.
In cPanel, open Backup Wizard.
Select Back Up, then select Full Backup.
Create the backup. Wait until it is complete.
Download the completed .tar.gz file to a device that you control.
Store the file safely. Open the folder where you saved it and make sure that you can get to the file.

Cancel the hosting

In the dashboard sidebar, select Web Hosting.
Find the website that you want to cancel, then select Cancel hosting. The panel Cancel web hosting for your domain opens.
Read the list of what happens when you cancel.
In the box under Type your domain to confirm, type the domain name exactly as shown, for example example.com.au.
Tick I downloaded a full cPanel backup, stored it safely, and confirmed that I can access the file.
Select Confirm cancellation. If you change your mind before this step, select Keep hosting.

Do these steps within 15 minutes of selecting Cancel hosting. If you wait longer, the dashboard shows This confirmation expired. Open cancel again. Refresh the Web Hosting page, select Cancel hosting again and repeat the steps.

If you select Cancel hosting and see A cancellation request is already open for this hosting service., a request has already started. Wait for it to finish. The website row shows its progress.

After you cancel

The website row shows the progress. Keep the page open, or come back later. While the cancellation is in progress, the panel checks again every 15 seconds.

Cancellation in progress: the cancellation has started. The page updates when it is complete.
Hosting cancelled: the hosting service has been cancelled.
Cancellation needs review: IT Solver is reviewing the request. To ask about it, contact IT Solver and tell us the domain name.

Your billing changes only after the hosting provider confirms that the service has ended. The cancellation does not give an automatic refund or credit. IT Solver reviews any refund separately. See Ask about a charge or get a refund and the Service Terms.

Examples

You moved your website to a new host

Your new web designer has built your site on another host, and your domain already points to it. You no longer need the old hosting.

To fix it: download a full backup of the old hosting as a safety copy. Then do the steps in Cancel the hosting. Your domain, DNS and email stay as they are.

The dashboard says this is the last billing item on the subscription

You select Cancel hosting and see This is the last billing item on the subscription. Contact IT Solver to cancel the full subscription.

To fix it: download your backup, then contact IT Solver. We cancel the full subscription for you. Also see Cancel or reduce a service: notice, refunds and your data.

There is no Cancel hosting button

You open Web Hosting, but the website row has no Cancel hosting button.

To fix it: if the row shows Ask an account owner or IT manager to cancel this hosting service. and you are not an Owner or IT manager, ask an Owner or IT manager of your business to do it. If you are an Owner or IT manager and you still see this message, or the row shows no cancel option at all, contact IT Solver and tell us the domain name.

The dashboard says the domain does not match

You select Confirm cancellation and see Type the exact hosting domain to confirm cancellation.

To fix it: refresh the Web Hosting page, then select Cancel hosting again. Type the domain exactly as the panel heading shows it. Do not add www., https:// or a slash at the end. Tick the backup box, then select Confirm cancellation.

Still have a problem?

Questions? Email support@itsolver.net or phone 07 3123 6000.