Sign in to cPanel and manage the cPanel password – IT Solver Support

cPanel is the control panel for your website hosting. You can sign in to cPanel, see your cPanel login details and reset the cPanel password from the IT Solver dashboard.

Before you start

You must be an Owner, IT manager or Web designer of your business in the dashboard. Billing only users cannot see cPanel details. See What each dashboard role can do.
Your website must use cPanel hosting from IT Solver, and the hosting must be active. If your website is in CloudCannon, see Edit your website in CloudCannon instead.

Sign in at dashboard.itsolver.net.
In the sidebar, select Web Hosting.
Find your website in the Websites list.
Select Sign in to cPanel.

cPanel opens in a new browser tab. You are already signed in, so you do not need the password. If the new tab shows a message instead, see Other messages.

Use these details when you or your web developer sign in to cPanel directly, or connect with FTP.

In the sidebar, select Web Hosting.
Under your website, select cPanel login. The section opens and shows the cPanel URL, the Username and a hidden Password.
Select Reveal password. The dashboard shows the current password.
To copy the password, select the copy button next to it. A tick shows when the password is copied.
When you are done, select Conceal password.

Do not send the password by email. If a web developer needs access, give them their own dashboard login with the Web designer role. See Give a team member access to the dashboard.

Reset the cPanel password

Reset the password when you think someone else knows it, or when a person who had it no longer works with you.

Important: after the reset, the old password stops working for cPanel and for the main FTP account. Tell your web developer, and update the password in any FTP app or website tool that uses it.

In the sidebar, select Web Hosting.
Under your website, select cPanel login.
Select the box I understand that the old password will stop working for cPanel and the main FTP account.
Select Reset cPanel password.
Your browser shows the message Reset the cPanel password? The old password will stop working for cPanel and the main FTP account. Confirm it.
Wait for the result. This can take up to one minute. Do not close the page.
When you see cPanel password reset. The previous password no longer works., the dashboard shows the new password. Copy it and keep it in a safe place, such as a password manager.

The dashboard makes the new password for you. You cannot choose your own password here.

If the reset does not finish

The reset does not start until you select the confirmation box. Your browser may only highlight the box, or the dashboard may show Select the confirmation box, then try again. Select the box, then select Reset cPanel password again.
We could not confirm the password change. The old password may not work now. Select Reveal password to see the current password. The password may or may not have changed. Select Reveal password and use the password it shows.
The hosting provider did not accept the new password. The old password still works. Get help if you need a new password. Nothing changed. Keep using the old password, or contact IT Solver.
The hosting provider did not respond. Nothing changed. Try again in a few minutes. The old password still works. Wait a few minutes, then try again.

Other messages

cPanel access is not available. Get help if you need access. The dashboard cannot confirm that your hosting is active. Sign in to cPanel and the reset option do not show, and the reveal button shows Reveal password unavailable. This message can also show when a reveal or reset fails for another reason. Select Get help at the top of the Web Hosting page, or contact IT Solver.
cPanel sign-in is temporarily unavailable. This shows in the new tab after you select Sign in to cPanel. Close the tab, wait a few minutes, then select Sign in to cPanel again. You can also select cPanel login and sign in with the cPanel URL, username and password.
Too Many Requests with 10 per 1 minute below it. This shows in the new tab when Sign in to cPanel was selected more than 10 times in one minute from your network. Everyone in the same office counts towards this limit. Close the tab, wait one minute, then select Sign in to cPanel again.
Too many attempts. with a wait time. You selected Reveal password or Reset cPanel password too many times. The limits count every attempt from the same network, so people in the same office share them: 5 password reveals in one minute, and 3 resets in one hour. Wait for the time shown, then try again.
This did not work. Refresh the page, then try again. Refresh the page in your browser, then do the step again.
The connection stopped. Refresh the page to see the current state. Your connection dropped. Refresh the page. If you were resetting the password, select Reveal password to see the current password before you reset again.

Examples

You need to make a backup before a change

You want a copy of your website before your web developer makes a big change.

To do it: select Sign in to cPanel. In cPanel, open Backup Wizard. Select Back Up, then Full Backup. Wait until the backup is complete, then download the .tar.gz file. You do not need the password for this.

A former web developer still has the cPanel password

You stopped working with a web developer, and they know your cPanel password.

To fix it: first remove their dashboard access. If they still have a Web designer login, they can reveal the new password after a reset. See Change a role, remove access or resend an invitation. Then do the steps in Reset the cPanel password.

Your FTP app stopped connecting after a reset

Someone in your business reset the cPanel password. Now your web developer's FTP app shows a login error.

To fix it: select cPanel login, then select Reveal password. Give the new password to your web developer. If they have their own dashboard login with the Web designer role, they can reveal it themselves.

There is no Sign in to cPanel button

You open Web Hosting, but you do not see Sign in to cPanel or cPanel login under your website.

To fix it: check your role. Billing only users do not see cPanel details. If you are an Owner, IT manager or Web designer, your website may not use cPanel hosting, or the hosting may not be active. Select Get help on the Web Hosting page.

Still have a problem?

Questions? Email support@itsolver.net or phone 07 3123 6000.