Edit your website and manage the editor password – IT Solver Support

If your Web Hosting page has an Editor password section, you can edit your website in your browser. This article tells you how to get the editor password from the IT Solver dashboard, open the editor and change the password.

Before you start

You must be an Owner, IT manager or Web designer of your business in the dashboard. The Billing only role cannot see the editor password. See What each dashboard role can do.
If your Web Hosting page shows Sign in to cPanel and no Editor password section, your website uses cPanel. See Sign in to cPanel and reset its password.
The website subscription must be active.
Your website has one editor password. Everyone who edits the website uses the same password. When you change it, the old password stops working for everyone.

Set up the editor password for the first time

Sign in at dashboard.itsolver.net.
In the sidebar, select Web Hosting.
Find the row for your website. It shows Web hosting and your domain name.
Select Editor password to open the section.
Select Set up editor password.
Select the box I understand that any old editor password will stop working.
Select Set up editor password again to confirm.
The dashboard shows Website editor password changed. Copy it now. Select Copy password.
If the dashboard shows Open editor, select it. The editor opens in a new tab.
Paste the password into the editor sign-in page.

If there is no Open editor button, see The editor link is not ready.

The dashboard makes the password for you. It is three words and three numbers, for example CopperMapleRiver472. You cannot choose your own password.

Open the editor

Sign in at dashboard.itsolver.net.
In the sidebar, select Web Hosting.
On the row for your website, select Open editor. The editor opens in a new tab.
If the editor asks for a password, go back to the dashboard and do the steps in See the editor password.

The editor link is usually your website address followed by /update, for example https://example.com.au/update. To be sure, use Open editor in the dashboard, then bookmark the page it opens.

See the editor password

On the Web Hosting page, find the row for your website.
Select Editor password.
Select Reveal password.
Select Copy password. The button shows Copied.
Select Open editor, then paste the password.

Revealing the password does not change it. You can reveal it again later.

Change the editor password

Change the password when a person who knew it no longer needs access, for example a staff member who left or a past web developer.

On the Web Hosting page, find the row for your website.
Select Editor password.
Select Change editor password.
Select the box I understand that any old editor password will stop working.
Select Change editor password again to confirm.
The dashboard shows Website editor password changed. Copy it now. Select Copy password.
If the dashboard shows Open editor, you can select it to open the editor. If there is no Open editor button, see The editor link is not ready.
Give the new password to each person who still edits the website.

The old password stops working immediately. Anyone who uses the old password loses editor access.

You can set up, change, retry or check the password up to 3 times in one hour. Revealing the password does not count towards this. If you try more often, the dashboard shows Too many attempts. Wait, then try again. The message can tell you how many minutes to wait.

If the password change did not finish

Sometimes the change does not finish. Copy any password the dashboard shows, then refresh the Web Hosting page. The Editor password section opens by itself and shows one of these messages.

The password change did not finish

Select Retry password change.
Select the box I understand that any old editor password will stop working.
Select Retry password change again to confirm.
Copy the new password when the dashboard shows it.

The editor link is not ready

The new password is set, but the editor link does not open yet. The dashboard shows Website editor password changed. Copy it now. The editor link does not open yet. Copy the password first.

Refresh the Web Hosting page. The Editor password section opens by itself.
Select Check editor link.
Select the box I understand this only checks the editor link. The password does not change.
Select Check editor link again to confirm.
If the dashboard shows The editor link is ready., select Open editor. If it shows The editor link is not ready yet., try again later.

Checking the link does not change the password.

Examples

You want to change your opening hours on the website

You do not have the editor password.

To fix it: on the Web Hosting page, select Editor password, then Reveal password. Copy the password and select Open editor.

A former staff member still knows the editor password

They no longer work for you, but they could still edit your website.

To fix it: select Change editor password and confirm. Give the new password only to the people who still need it.

Your web designer needs to edit the website

You do not want to send the password by email or text message.

To fix it: invite them to the dashboard with the Web designer role. They can then reveal the password themselves. See Give a team member access to the dashboard.

You do not see the Editor password section

You open Web Hosting, but there is no Editor password section.

To fix it: check your role. You must be an Owner, IT manager or Web designer. If your role is correct, your website may use cPanel, or the editor is not set up in the dashboard yet. Contact IT Solver.

Still have a problem?

Questions? Email support@itsolver.net or phone 07 3123 6000.