Choose Microsoft 365 or Google Workspace for your domain

You can start business email for a domain from the IT Solver dashboard. You choose Microsoft 365 or Google Workspace. Microsoft 365 setup starts in the dashboard. Google Workspace setup is a request that IT Solver follows up.

Before you start

• You must be an Owner or IT manager of your business in the dashboard. Other roles can open the page, but they cannot start setup. See What each dashboard role can do.
• The domain must be registered with IT Solver. The button does not show for a domain that is registered with another registrar, or while a transfer to IT Solver is still in progress. To use the button, transfer the domain first. See Transfer your domain to IT Solver. To keep the domain with your current registrar, contact IT Solver before you set up email.
• You must set up the dashboard authenticator. Choosing or setting up Microsoft 365 or Google Workspace in the dashboard needs it. If you have not set one up, the dashboard opens Security when you open Domains or a service page, and asks you to set one up. Then it takes you back to the page you wanted. You do not need to sign in again. The only part of the Microsoft 365 page that you can use without it is viewing licences and switching them to yearly billing. See Set up an authenticator app for the dashboard.
• If the domain already has email that people use, read If the dashboard finds email on the domain first.

Open business email setup

1. Sign in at dashboard.itsolver.net.
2. Select Domains.
3. Find your domain and select Set up business email. You can also select your domain, then select the button in Common actions on the domain page. There, the button can show as Continue Microsoft 365 setup or Connect Email if Microsoft 365 setup for the domain has started. The button does not show on the domain page when the dashboard detects Microsoft 365 or Google Workspace on the domain.
4. The Set up business email page opens. It shows two choices: Business email with Microsoft 365 and Business email with Google Workspace.

If you started Microsoft 365 setup before and did not finish, the button shows Continue email setup. Select it to open the Set up business email page. The page shows the Microsoft 365 connection progress for the domain.

Choose Microsoft 365

1. On the Set up business email page, select Choose Microsoft 365.
2. The Microsoft 365 page opens with the setup for a new Microsoft 365 account, for this domain.
3. Do the steps in Create a new Microsoft 365 account with IT Solver. You create the account, then add the domain and choose licences.
4. When the account is ready, do the steps in Connect your domain to Microsoft 365 and switch your email.

If you are an Owner or IT manager and your business already has a Microsoft 365 account linked to the dashboard, the page does not show the two choices. It shows Connect to existing Microsoft 365 instead. Follow Connect your domain to Microsoft 365 and switch your email.

Choose Google Workspace

Google Workspace setup is not self-service. You send a request, and IT Solver sets it up with you.

1. On the Set up business email page, select Choose Google Workspace.
2. The Google Workspace page opens with a request form. What are you looking for? shows New Google Workspace setup. Notes already names your domain.
3. In Notes, add the number of staff who need a mailbox and any other details. The limit is 2000 characters.
4. Select Send purchase request.
5. The dashboard shows Purchase request sent. We will follow up to help choose the right option.

The request form shows only when your business has no Google Workspace in the dashboard yet. If your business already has Google Workspace, the page shows your current services and no form. Email support@itsolver.net to add the domain.

For licences and billing after setup, see Get Google Workspace and manage its licences and billing.

If the dashboard finds email on the domain

The dashboard reads the mail (MX) records of the domain. If they point to Microsoft 365 or Google Workspace, the page shows Email is already detected on this domain and names the current provider.

This warning means that email for this domain already goes to a mailbox somewhere. If you start a new platform, email can stop arriving in the current mailboxes. Do these checks before you continue:

• Ask your staff if they use email addresses on this domain now.
• If the current email is a Microsoft 365 or Google Workspace account that you want to keep, do not start a new one. Ask IT Solver to move it. See Move your existing Microsoft 365 to IT Solver or Move your email to IT Solver: what moves and what you do.
• If you are not sure who set up the current email, contact IT Solver before you continue.

The warning shows only for Microsoft 365 and Google Workspace. Email from your web host or another provider does not show this warning, but it can still stop if you start a new platform.

Examples

• You bought a new domain and want staff email on it. Open Domains, select Set up business email, then select Choose Microsoft 365 or Choose Google Workspace.
• The page says "An account owner or IT manager must start Microsoft 365 setup." Your role cannot start setup. Ask an Owner or IT manager of your business to do it, or to change your role. See Change a role, remove access or resend an invitation.
• Your staff use email from your website host, and you want Microsoft 365. No warning shows, but the old mailboxes stop getting new email when the domain moves. Read Move your email to IT Solver: what moves and what you do before you start.
• The Microsoft 365 page says "Set up your authenticator to set up or connect Microsoft 365." The page shows Microsoft 365 setup and no setup steps. Select Set up your authenticator and follow the steps. When the authenticator is set up, the dashboard takes you straight back to the Microsoft 365 page, and you can continue the setup. You do not need to sign in again. Finish the setup within 10 minutes of selecting the link. If the page says "Authenticator setup expired", select Set up your authenticator again. If it says "The new authenticator is active. Sign out and sign in again", sign out, sign in with your authenticator code, and open the Microsoft 365 page again.
• You do not see Set up business email next to your domain. The domain is registered somewhere else, a transfer is still in progress, or the dashboard already sees Microsoft 365 or Google Workspace on it. Select the domain to check its status, or contact IT Solver.

Still have a problem?

Questions? Email support@itsolver.net or phone 07 3123 6000.