Objective

This SOP outlines the steps to remove a Gmail account from the Mail app on an iPhone and add a Microsoft Exchange account after IT Solver has migrated your email service from Gmail to Microsoft 365.

How to re-add email account to iPhone Mail app after migrating from Gmail to Microsoft 365 - Watch Video

Key Steps

Step 1: Access Settings 0:01

Open the Settings app on your iPhone.
Scroll down to find the Mail app.

Step 2: Locate Mail Accounts 0:08

In the latest iOS version, look for Mail under the apps section.
If using an older version of iOS, you may need to find Mail and Accounts.

Step 3: Delete Gmail Account 0:35

Find your Gmail account listed under Mail Accounts.
Select the account and choose the option to delete it.

Step 4: Confirm Deletion 0:35

Deleting the account will remove associated contacts and calendar data from the device.

Step 5: Add a New Account (Optional) 0:59

If you wish to continue using the Mail app, you can add a new account.
Alternatively, consider using the Outlook app for better integration with Microsoft services.

Step 6: Select Account Type 1:11

Choose Microsoft Exchange as the account type when adding a new account.

Step 7: Enter Account Details 1:20

Input your account details as prompted.
If necessary, use 1Password for autofill.

Step 8: Grant Permissions 1:49

You may need to consent to allow Apple to access your Microsoft email account.

Step 9: Select Services to Sync 2:00

Choose which services you want to sync (Mail, Contacts, Calendar, etc.).

Step 10: Save Changes 2:16

After selecting the services, make sure to save your changes.

Cautionary Notes

Ensure you have backed up any important data before deleting the Gmail account.
Be aware that deleting the account will remove all associated data from the device.

Tips for Efficiency

Use 1Password or a similar password manager to quickly fill in account details.
Familiarize yourself with the settings layout to navigate quickly.

Link to Loom

https://loom.com/share/9168250d514349dca08e23e2ceab2efd

Follow-Up

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