Download your tax invoices and see what you owe

The Billing page in the IT Solver dashboard shows your invoices and how much you owe. You can download the tax invoice for each invoice as a PDF.

Before you start

• You must be an Owner, IT manager or Billing only user of the business in the dashboard. Web designers do not see the Billing page. To change a role, see What each dashboard role can do.
• If you manage more than one business, make sure the correct business is selected. See Switch between businesses and set up a separate billing account.

See what you owe

1. Sign in at dashboard.itsolver.net. You can also type dashboard.itsolver.net into your browser.
2. In the sidebar, select Billing.
3. Go to the Invoice history section. Wait for the list to load.
4. Select Outstanding to show only the invoices that you must pay. If you have unpaid invoices, the dashboard selects Outstanding for you.
5. If you have more than one unpaid invoice, read the Total balance outstanding line. It shows the total amount and the number of invoices.
6. Select All to show paid and unpaid invoices together.

Each row shows the invoice description, the invoice date, a status and the amount. The status is usually one of these:

• Open: you must pay the invoice, and the due date has not passed.
• Overdue: the due date has passed and the invoice is not paid.
• Paid: the invoice is paid. The amount is the amount that you paid.
• Voided: IT Solver cancelled the invoice. The amount shows No payment due.

Invoices are due 7 days after the invoice date. For more about due dates, see When invoices are due and what happens if you pay late.

Download a tax invoice

1. On the Billing page, go to Invoice history.
2. The list shows your 4 most recent invoices. To find an older invoice, select View all. The list then shows 10 invoices on each page. If there is more than one page, use Next and Previous to move between pages.
3. Find the invoice. A row that you can download has an arrow (>) at the right end.
4. Select the row. Your browser downloads the tax invoice as a PDF. The file name is the invoice number.
5. To go back to the short list, select Show recent.

Rows with a dash (—)

A row with a dash (—) at the right end has no PDF to download. This occurs when:

• The tax invoice is not ready yet. Try again later.
• The invoice is Voided. A voided invoice has no PDF.

If you open an invoice link from an email or another page and the tax invoice is not ready, the dashboard opens the Billing page and shows This tax invoice is not ready to download yet. Please try again later.

Pay what you owe

• If you have a card on file, an unpaid row can show a button that starts with Pay and shows the amount and your card. Select it to pay that invoice with your card. See Pay an invoice and manage your card on file.
• If your business pays by bank transfer, the bank details are in Billing > Wallet, under Bank transfer. Use your invoice number as the payment reference. If you have not seen these bank details before, please verify them by calling 07 3123 6000 and choosing menu 1. See Pay by bank transfer. If you pay by card and want to pay one invoice by bank transfer, email support@itsolver.net or phone 07 3123 6000.

Messages you can see

• No outstanding invoices: you have selected Outstanding and you have nothing to pay. Select All to see past invoices.
• No invoices found: IT Solver has not issued an invoice to this business yet. An invoice shows on this page after IT Solver issues it.
• A warning above the list that some invoices are unavailable or not configured: the dashboard cannot load some tax invoices. The list can be incomplete, and the total balance does not show. Refresh the page later. If the warning stays, contact us.
• Invoice PDF is not available right now. Please contact IT Solver if this keeps happening.: the download did not work. Try again later. If it keeps happening, contact us.
• Xero invoice verification is unavailable right now. Please try again shortly.: the dashboard cannot check the invoice at the moment. Try again later. If it keeps happening, contact us.
• Voided invoices do not have a downloadable PDF.: you opened a link to an invoice that IT Solver cancelled. There is no PDF and nothing to pay.

Examples

Your accountant asks for last quarter's tax invoices

Go to Billing > Invoice history and select All, then View all. Find each invoice by its date and select the row to download the PDF. Send the PDFs to your accountant.

You get a reminder email and want to check what is unpaid

Go to Billing > Invoice history and select Outstanding. Rows with Overdue are past their due date. Read Total balance outstanding for the full amount, then pay by card or bank transfer.

A new invoice shows a dash instead of an arrow

The tax invoice is not ready yet. You can still see the amount and pay it. Come back later and select the row to download the PDF. If the dash does not go away, contact us.

You signed up for web hosting and it has not started

The Billing page shows a panel Pay for web hosting for your domain. Select Pay invoice now to open the payment page in a new tab. For faster setup, pay by card. Web hosting starts after IT Solver confirms payment.

If your business pays by bank transfer, find the bank details in Billing > Wallet and use your invoice number as the reference. If you pay by card, email support@itsolver.net for bank transfer details. If you have not seen these bank details before, please verify them by calling 07 3123 6000 and choosing menu 1. Bank transfers are matched at 9:15 am Brisbane time each day. For faster setup after a bank transfer, email support@itsolver.net.

Select Download invoice to get the tax invoice PDF. This button shows only when the PDF is ready. If it does not show yet, you can still pay by card or bank transfer.

Still have a problem?

Questions? Email support@itsolver.net or phone 07 3123 6000.