View a subscription and change its quantity – IT Solver Support

Each subscription has a plan page in the IT Solver dashboard. The plan page shows how often you pay, the next billing date and the plan total. For Microsoft 365 and Google Workspace, you can also add or remove seats on this page.

Before you start

To see your subscriptions, you must be an Owner, IT manager or Billing only user of the business. Refer to What each dashboard role can do.
To change Microsoft 365 seats, you must be an Owner, IT manager or Billing only user.
To change Google Workspace seats, you must be an Owner or IT manager.
The subscription must be active or in a trial. You cannot change a subscription that has a scheduled cancellation or that has ended.

View a subscription

Sign in at dashboard.itsolver.net. You can type the address into your browser instead of clicking a link.
In the sidebar, select Billing.
In Subscriptions, find the subscription. Select View plan.

The plan page shows:

Billing period: Monthly or Annual.
Next billing date. If the plan is in a trial, this shows Trial ends. If the plan is set to stop, this shows Ends, and the page shows Cancellation scheduled.
Plan total, and each item with its quantity and unit price.
Open Wallet. Select it to see or change the payment method for this billing account. Refer to Pay an invoice and manage your card on file.

Which subscriptions you can change online

Microsoft 365: add seats now, and reduce seats at renewal.
Google Workspace: add seats now. When you remove seats, Google removes them now and your bill goes down at the end of the billing cycle.
Plans with more than one item: to change a Microsoft 365 item, select Manage licences next to that item. For other items, the page shows Contact support.
All other subscriptions: the page shows Contact support with the message "Online changes for this service aren't ready yet. Contact support and we'll make the change for you." Select Open support, or email us.

If the page shows This subscription is currently read-only, the subscription is already ending or is not active. Billing only users also see this message on Google Workspace and other plans that are not Microsoft 365, because only an Owner or IT manager can change them. Ask an Owner or IT manager of your business to make the change, or contact IT Solver.

Add Microsoft 365 seats

Open the plan page. If the plan has more than one Microsoft 365 item, select Manage licences next to the item that you want to change.
Go to Seats. Read the number of paid seats and assigned seats.
In New seat quantity, type the new total number of seats. The number must be more than your current paid seats.
Check the number. The change starts when you select the button, and there is no confirmation step.
Select Update quantity.
Assign the new licences to your staff. Refer to Buy, assign and reduce Microsoft 365 licences.

What happens next depends on how you pay:

If you pay by card or automatic payment: the new licences are available immediately. You get an invoice for the prorated amount (the part of the billing period that is left).
If you pay by bank transfer (invoice): the page shows Invoice sent / awaiting payment. We add the licences only after the prorated invoice is fully paid. Select Pay Stripe invoice to pay by card, or pay by bank transfer. The page then shows Paid / provisioning, and then the change is complete.

For bank transfer, go to Billing > Wallet. The bank details show under Bank transfer when it is your payment method. Use the invoice number as the payment reference. If you have not seen these bank details before, please verify them by calling 07 3123 6000 and choosing menu 1. Refer to Pay by bank transfer.

You can make only one Microsoft 365 seat change at a time. While a change is in progress, the page shows "Another Microsoft 365 quantity change is active for this subscription."

Reduce Microsoft 365 seats at renewal

Microsoft 365 reductions start on the renewal date. You do not get a credit for the current term. The dashboard does not remove users or licence assignments.

Open the plan page. If the plan has more than one Microsoft 365 item, select Manage licences next to the item.
In Seats, select Reduce licences at renewal. The Manage renewal & cancel panel opens.
In Next renewal, read the Paid, Assigned and Unassigned numbers.
In Renewal plan, keep your current plan selected.
In Renewal quantity, type the number of seats that you want from the renewal date. You cannot type a number lower than the number of assigned licences.
Select Reduce at renewal or Update renewal. The dashboard shows a summary with the date and the new total.
Select Confirm. To make no change, select Keep current settings.

If all paid licences are assigned, first remove the licence from the staff member who does not need it. If the page shows Not verified for assigned seats, the dashboard cannot check Microsoft. Ask IT Solver to check the licence before you reduce it.

A Microsoft 365 subscription must have at least 1 paid licence. To remove the last licence, stop the subscription at renewal. Refer to Cancel or reduce a service: notice, refunds and your data.

Add or remove Google Workspace seats

Open the plan page.
Go to Update quantity.
In New quantity, type the new total number of seats, or select the minus (−) or plus (+) button.
Select Update quantity.

You cannot change the quantity while a change to yearly billing is scheduled.

If the page shows "Google seats were updated, but Stripe billing could not be changed. Contact support before making more quantity changes.", do not make more changes. Contact IT Solver.

Increase: Google adds the seats immediately, and your billing quantity changes immediately.
Reduction (Flexible plans): Google removes the seats immediately. You pay for the old number of seats until the end of the current billing cycle, with no credit or refund. The page shows Upcoming billing schedule with the Current billing quantity, the Next billing quantity and the date in Effective on.
To undo a scheduled reduction, type your current billing quantity again and select Update quantity.

Limits for reductions:

You cannot reduce below the number of assigned paid licences. The dashboard checks this with Google when you submit.
Google annual plans cannot reduce seats during the term. The dashboard shows "Google annual plans can't reduce seats mid-term. Switch the renewal plan first or wait until renewal." You cannot change the renewal plan in the dashboard. Contact IT Solver to change it.
If the dashboard cannot read your assigned licences from Google, reductions are not available until the dashboard can read them again. Increases still work. Try again later, or contact IT Solver.

For more about Google Workspace plans, refer to Get Google Workspace and manage its licences and billing.

Examples

A new staff member starts on Monday

You use Microsoft 365 and all your paid seats are assigned. Open the plan page, type one more than your current seats in New seat quantity, then select Update quantity. Then set up the new account. Refer to Add a new staff member in Microsoft 365.

A staff member left and you still pay for their Microsoft 365 seat

Offboard the staff member first so their licence is not assigned. Refer to When a staff member leaves: offboard them in Microsoft 365. Then do the steps in Reduce Microsoft 365 seats at renewal. You pay for the seat until the renewal date.

The dashboard says Google Workspace quantity can't be lower than the assigned licences

You tried to remove a Google Workspace seat, but a user still has a paid licence. Remove that user or their licence first. Refer to When a staff member leaves: remove them from Google Workspace. Then change the quantity again.

You want to change a plan that shows Contact support

Your plan includes more than one service, and the item that you want to change is not Microsoft 365. Select Open support, or email us with the plan name and the change that you want. We make the change for you.

Still have a problem?

Questions? Email support@itsolver.net or phone 07 3123 6000.