Google Drive File Stream encountered a problem and has stopped

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  • Avatar
    Ofelio

    I have this problem and have tried the directions you offer here, which I also found on a couple other sites.  It's not working for me. :( . MacOS High Sierra user.

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    Angus

    @Ofelio, sorry to hear the above directions are unhelpful. Please try quitting Chrome after step 5. According to Samuel Jacobsen this was required. Let us know if this fixed it.

    Edit: added step 6.

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    Mike Sam

    unable to fix.

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    Chris Mayell

    If you're on Mac OS X High Sierra, the problem could have to do with permissions.
    Here's a 15-second solution that worked like a charm for me.

    http://perfectfitcomputers.ca/google-drive-file-stream-encoutered-a-problem-mac-os-x-high-sierra/

    Cheers.

  • Avatar
    Angus

    Thanks Chris. This was assumed but I will include this as a check first. https://support.google.com/drive/answer/7329379

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    Nami1114

    I'm running High Sierra, but I do not have the option to allow the "System software from developer "Google, Inc." from blocking Google File Stream.  Any suggestions?

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    Jasen Jahn

    Exactly. I have no "Allow" button.

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    Som Meaden

    Issue appeared overnight for me. Tried various combinations of both solutions above, no success.

    Dropped the application in the trash and re-downloaded/installed and works fine again. No security issues / corrupted files. Bit of bandwidth overhead from having to re-sync some of the larger files that were currently in use.

  • Avatar
    Angus

    Thanks for the update, Som! Glad you had enough bandwidth for the re-sync.

    Hopefully Jasen Jahn and Nami1114 and see your comment.

  • Avatar
    Dave Curlee

    I'm running Yosemite. This issue just started a couple of days ago. I get the error every time I sign in. It says it's retrieving the file list.... then the error. 

    I've done all the above, except the "allow" because I allowed it months ago.  I've also renamed the folder as well as deleted it.  AND I've downloaded and reinstalled that app.  

    This is REAL frustrating.  I'm paying for GSuite and this is crucial.  VERY frustrating.  If nothing else, it would be nice if they could enable standard google drive sync...  I'm happy to house the files on my system.

    Any thoughts folks?   Any idea what precipitated this?  Why all of a sudden it doesn't work.  Was working great last monday / tuesday...  Wed it errored. 

     

  • Avatar
    Sconsole

    Dave, I am also running Yosemite.

    I came in to the office this morning and the File Steam icon was missing from my desktop as well as my HD.

    I have also tried all of the suggestions above.

    - renaming the Drive FS file

    - uninstall/reinstall app

    - restart computer several times 

    I have gotten it to at least allow me to sign in. It say it is retrieving the files......and then the error pops up again after 1 second. "Google Drive File Stream has encountered a problem and has stopped". Just as you mentioned.

    Any other ideas, anyone?

  • Avatar
    Dave Curlee

    I don't think we're gonna get an answer  :(

    What's frustrating is that it was working GREAT a few days ago.  No issues, then boom, error.  Anyone know if there's an older version we can install?   Maybe they did an autoupdate that broke it in Yosimite.

     

  • Avatar
    Angus

    Hi Dave, it certainly is frustrating when Google Drive File Stream stops working without explanation. I'd try updating my macOS to High Sierra. Otherwise for expert troubleshooting by yours truly, send a request for paid support to support@itsolver.net or submit a request online: https://support.itsolver.net/hc/en-au/requests/new

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    Dave Curlee

    Thank you,  I can't update it because High Sierra isn't available for my machine.   

    Thanks for you time. 

     

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    Grans048

    I was able to fix the issue by closing the Google Stream app then removing this folder: /Volumes/Google Drive

    Restarted Stream, folder was recreated and files started syncing without issue again.

    I hope this helps some of you.

  • Avatar
    Ross BOFH

    Have a user with this problem on High Sierra. Have removed Filestream and gone through all the folders in her library and removed anything with any reference to File Stream. Downloaded and installed the latest version, went through the setup, up comes the error again. It was working previously and was allowed under Security. Not showing the allow button now. Also note that it is showing the 'Allow from Anywhere' radio button and this is checked.

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    Angus

    @Grans048, thanks for sharing the method that worked for you.

    @Ross BOFH, it's frustrating to put in so much time & effort with na resolution. I will do my best to fix this for you as quick as possible. To get started, purchase On-Demand Support.

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    Nick

    Nothing is solving this problem for me. I have deleted everything to do with the program and started from scratch about 4 times now. I am running High Sierra 10.13.5 but do not get the option to change any preference to "Allow" google programs. Are there any other solutions? I am trying to set this up for a small business and cant get it working on the first computer :(

      

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    Omer

    I have the exact same problem as Nick and nothing has worked out so far. Very frustrating to have this as it effects my business. 

  • Avatar
    Angus

    Hi Omer and Nick, if you’re still having trouble, we can troubleshoot the issue together. Visit https://itsolver.net/on-demand

  • Avatar
    Omer

    Hi Angus, 

    Yes - I still have the problem but I don't think there is a solution to this yet. Even google support couldn't do it. 

    What is your opinion ?

     

    Thanks

     

    Omer

  • Avatar
    Angus

    Hi Omer, it’s frustrating when Google support are unable to help. However, I’m confident we will find a solution. We will try to find the quickest way to resolve the issue affecting your environment. We would start with trying isolate the issue to user or system-wide. If we don’t find a solution then I will give a full refund. To get started, start a chat in bottom right corner or visit https://itsolver.net/on-demand

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