Recover deleted files

This article tells you how to recover deleted files. First, try the steps for your computer or cloud storage. If you cannot find the files, ask IT Solver to restore them from backup.

Quick Recovery Options for Local Files

Windows Recycle Bin Recovery

Recover recently deleted files from your Windows computer:

1. Open the Recycle Bin by:
   • Double-clicking the Recycle Bin icon on your desktop
   • Searching for "Recycle Bin" in the Windows search bar
2. Restore your files:
   • Find the files you want to recover
   • Right-click and select "Restore"
   • Or select files and click "Restore the selected items" in the ribbon

Mac Trash Recovery

Recover recently deleted files from your Mac:

1. Open the Trash by:
   • Clicking the Trash icon in the Dock (usually at the far right)
2. Restore your files:
   • Locate your deleted items
   • Right-click (or Control-click) and select "Put Back"
   • Or drag files to their desired location

Cloud Storage Recovery Options

SharePoint Online Recovery

Access SharePoint through:

1. Your bookmarked SharePoint site link
2. Office.com:
   • Sign in to office.com
   • Click the app launcher (9 dots) in the top-left
   • Select SharePoint

Restore your files:

1. Open the site where the files were.
2. Select Recycle bin in the left navigation. If you cannot see it, select Settings > Site contents > Recycle bin.
3. Select the items to recover.
4. Select Restore.

Google Shared Drives Recovery

For files deleted within the last 30 days:

1. Access your Shared Drive:
   • Visit drive.google.com
   • Click "Shared drives" in the left sidebar
   • Open the relevant Shared Drive
2. Find deleted files:
   • Click the "Trash" folder in the Shared Drive
   • Or select "Bin" from the left navigation
3. Restore files:
   • Right-click the items to restore
   • Select "Restore"

Recovery Time Limits

Standard Recovery Windows

• Windows Recycle Bin: until the Recycle Bin is emptied or becomes full. If Storage Sense is on, Windows can delete files from the Recycle Bin after a set number of days.
• SharePoint Online: 93 days (approximately 3 months)
• Google Shared Drives: 30 days (users), up to 55 days (administrators)

Professional Backup Protection with Backupify

How to Restore Data with Backupify

Access your backups at portal.dattobackup.com

Restoring Google Workspace Data

1. Log into your Backupify account
2. Click the service you want to restore (or use the "Recovery Tab" in top navigation)
3. Select the user account to restore from
   • For Shared Drives, you'll see a list of shared drives instead of users
   • You can search for specific users
4. Select items to restore:
   • Check boxes next to desired items
   • Click folders to view their contents
   • Use the "Snapshot" feature to search specific time periods
5. Click the "Restore" button

Restored items will appear in a new folder named "Backupify Restore YYYY-MM-DD HH:MM:SS" to prevent overwriting current content.

Restoring Microsoft 365 Data

1. Log into your Backupify account
2. Select the service to restore from
3. Choose items and click "Restore"
4. Choose restoration destination:
   • Items restore to original user by default
   • Optionally enter different user's name or email
   • Note: Users can only access data they have permissions for

Special Considerations

• OneDrive: File permissions are preserved by default
• Mail: Creates "Backupify Restore DATE" folder in user's inbox
• Calendar: Creates new calendar titled "calendar_name (Backupify Restore DATE)"

Available Plans

One-Year Protection

• 365-day recovery window
• Multiple daily backups for the first month
• Weekly backups thereafter
• Ideal for most businesses

Unlimited Protection

• Unlimited recovery window
• Perfect for regulated industries
• Meets compliance requirements

Key Benefits

• Automated daily backups
• Ransomware protection
• Flexible restore locations
• Detailed restoration tracking
• Bulk recovery options

Real-World Recovery Scenarios

• Accidental deletion of project folders
• Ransomware attack recovery
• Pre-restoration content verification
• Recovery of former employee data

Feature Comparison

Ask IT Solver to restore from backup

If you cannot recover the files with the steps above, IT Solver can restore them from backup.

1. Email support@itsolver.net or phone 07 3123 6000.
2. Tell us what to restore. For example, the file names, the folder name, the email messages or the calendar.
3. Tell us where it was. For example, the computer, the user account, the SharePoint site, the Shared Drive or the folder path.
4. If you know, tell us when you last saw the items and when they were deleted.