As you will be setting your email address as the source of all emails our system sends to your clients, it’s important you set an SPF record on your domain to ensure those emails are validated. You may find the relevant SPF record within your account:
- Login to the Synergy Wholesale Management System.
- Goto ‘Account Options‘ located on the top-right when hovering over your name.
- Select ‘Options‘
- Under ‘SPF Record Information’ you will find the record you need to set.
- Copy the record and add it as a TXT record to your domain name’s DNS zone.
IT Solver notes
In our Synergy Wholesale Management System, we are told to use "v=spf1 include:spf.synergywholesale.com ~all"
Do the Synergy Wholesale steps above to make sure you're using the right information for your account.
You can also do a test email send from your website, and check the email headers, if you see an ipv6 address, you may use that "ip6:<ip6 address>" because that ipv6 address does not change, as that IP address is tied to the server you're on. It would only change if you moved to a different server.
We didn't always get an ip6 address in a test email, e.g. Received: from syn321.syd3.hostyourservices.net (syn321.syd3.hostyourservices.net [188.8.131.52]).
Make sure to only create one SPF record.
After updating your SPF record, use a free SPF Check tool to analyse it for any syntax errors and test specific IP addresses of known senders, to see if it will give authorise those IP addresses.
Test send from your the email sending service (e.g. web contact form) to ensure your emails are passing the SPF check.
How to check SPF results in email
In Microsoft Outlook, open the email in question. Click on the File tab, then select Properties. Here, you'll find the Internet headers section. Look for lines that start with "Received-SPF" and "Authentication-Results" to see the SPF check results.
In Gmail, open the email and click on the three dots in the upper right corner of the message window. Choose "Show original" from the dropdown menu. The new window will display the email's headers. Look for "spf=pass" in the "Authentication-Results" section to confirm that the SPF check was successful.
Still need more help?
If your emails are still being marked as spam or not being delivered, double-check the SPF record for syntax errors, and ensure that all sending IP addresses or domains are correctly included in the SPF record. If issues persist, consider consulting with IT Solver as we are email deliverability experts or reach out to Synergy Wholesale's support for further assistance.
Remember, proper SPF setup is crucial for email deliverability and to prevent your emails from being marked as spam. Regularly review and update your SPF record, especially if there are changes in your email sending services or server configurations.