After clicking on the video attachment in a gmail message, expecting it to play, instead this error appears, "Whoops! There was a problem while playing this video".
I've had two customers report this issue where they can't play video attachments in gmail. I don't get emails with video attachments, but I can imagine it would be annoying if I regularly received videos via email attachment. Generally people share videos now via iCloud, Google Photos, F*#!book and YouTube.
Affected: Computers. I've replicated the issue in Chrome, Safari and Firefox.
Unaffected: Android, iPhone and iPad.
Send feedback to Google
The best thing to do is report the bug to Google via the Gmail Menu > send feedback, as pictured below. I have sent Google feedback to add voice to the issue.
Workaround in Chrome on a computer
The only thing I found is a workaround,
- Do this once (for each file type) after clicking Download.
- Click down arrow menu next to the downloaded file
- Enable "Always Open Files Of This Type".
- Next time you get an email with video attachment of the same type, click the Download button to have it download and open automatically in your preferred desktop video player.
How do I undo the Workaround in Chrome?
- Google Chrome menu Settings
- Scroll down and click Advanced
Clear the option Open certain file types automatically after downloading
Are there any other options?
Firefox users can do the workaround by changing what Firefox does when you click on or download a file.
There is a Google Product Forms discussion if you're interested in learning about other peoples' experience.
In the discussion, Tim De Graeve shared a Google Chrome extension he made to add the video playback capability, but I'm steering clear of it for two reasons:
- it is experimental and I run my business on Gmail,
- I don't trust this software to give it read/write access to my Gmail.