Prevent and report phishing attacks

A phishing attack happens when someone tries to trick you into giving them personal information or access to your accounts.

If you clicked a phishing link, typed a password into a fake page, or paid a fake invoice, read Get urgent or after-hours help now.

What phishing is

Phishing usually comes through email, text messages, phone calls, ads, or sites that look like sites you already use. For example, you get an email that looks like it is from your bank. It asks you to confirm your bank account number.

Some phishing emails look like a "Delivery Status Notification (Failure)" message, also known as a bounce message. Do not select the links in a bounce message for an email that you did not send.

Information phishing sites can ask for

• Usernames and passwords
• Verification codes
• Medicare details
• Bank account numbers
• PINs (Personal Identification Numbers)
• Credit card numbers
• Your mother's maiden name
• Your date of birth
• Your phone number

Avoid phishing attacks

• Be careful when a message asks for personal information. Do not give the information until you know that the sender is real.
• Do not select the link in the message. Open the site in a new window and type its address yourself.
• If a supplier says that their bank details changed, phone them on a number that you already have. Do not use the number in the message.
• IT Solver never asks you to read out a password or verification code on the phone. Read Who can ask IT Solver for changes, and how we check it is you.

Report a phishing email

If you use Outlook, use the Report button. Read Use the Report button in Outlook and Report phishing or junk email in Outlook. If you cannot find the button, read Why the Report button is missing in Outlook.

If you use Gmail, read Avoid and report phishing emails.

Report a phishing site

If you think that you found a phishing site on the web, report the page to Google Safe Browsing.

If a site or email pretends to be Google, read Avoid and report scams.

Report a scam to the government

• To report a scam, use Scamwatch.
• To report a cybercrime, such as a hacked account or money lost to a scammer, use ReportCyber.

More ways to protect yourself

• Manage warnings about unsafe sites in Chrome
• Scamwatch

If you have questions, email support@itsolver.net or phone 07 3123 6000.