Create and delete Google Workspace groups

A group gives your team one shared email address, such as info@ or accounts@. Email sent to the group goes to each member of the group. You can create and delete groups in the IT Solver dashboard.

Before you start

• You must be an Owner or IT manager of your business in the dashboard. Web designer and Billing only users do not see the Groups section.
• Your Google Workspace must be billed through IT Solver. If you do not see the Groups section on the Google Workspace page, ask IT Solver.
• The address must use a verified domain of your Google Workspace. If you do not see Create group, your Workspace has no verified domain. Ask IT Solver.
• If the Groups section says "Groups cannot be changed right now.", ask IT Solver.
• If only one person needs the extra address, an alias is easier. See Reset a password, rename a user or add an alias in Google Workspace.

Create a group

1. Sign in at dashboard.itsolver.net.
2. In the sidebar, select Google Workspace.
3. Go to the Groups section.
4. Select Create group.
5. In Name, type a name for the group, for example "Enquiries". Use 75 characters or fewer.
6. In Address, type the part of the address before the @ sign, for example info.
7. In Domain, select the domain for the address.
8. Select Create group. The dashboard shows a message that the group was created, and the group appears in the list.
9. Add the members. See Add or remove members.

Address rules:

• Use letters, numbers, dots, dashes, underscores or apostrophes.
• Start and end the address with a letter or a number.
• Use 64 characters or fewer.
• Capital letters change to lower case.
• The address must not belong to a group, user or alias that already exists. The dashboard warns you if a group already has the address. If a user or alias has it, Google refuses the address.

You can try up to 20 group changes (creates or deletes, including ones that fail) in one hour. After that, wait before you try again.

Add or remove members

A new group has no members. The dashboard shows how many members each group has, but you cannot add or remove members in the dashboard. Do one of these:

• Email IT Solver. Tell us the group address and the people to add or remove.
• If you are a Google Workspace administrator, use Groups in the Google Admin console.

Delete a group

When you delete a group, its members stop getting email sent to that address, and the group's conversation history is deleted. You cannot undo this in the dashboard.

1. In the sidebar, select Google Workspace.
2. In the Groups section, find the group. Each row shows the group name, its address and the number of members.
3. Select Delete on that row.
4. Your browser asks you to confirm. Read the message, then confirm.

Examples

You want customers to email info@ instead of one person

Your website shows the personal address of one staff member. You want all enquiries to go to two people.

To fix it: create a group with the address info. Then ask IT Solver to add the two staff members. Change the address on your website to the new group address. If email from people outside your business bounces, see the example below about bounced email.

The dashboard says the address already exists

You try to create accounts@, but you get a message that the address already exists or may already be in use.

To fix it: a group, user or alias already has that address. Check the Groups list and your users. If the address belongs to a former staff member, ask IT Solver which option is best before you change it.

Customers say their email to the group bounces

Staff can email the group, but email from people outside your business bounces.

To fix it: the group may not accept email from outside your organisation. Ask IT Solver to check the group's settings for who can send to it.

The Groups section shows an error instead of your groups

You open the Google Workspace page, but the Groups section shows a message such as "Google did not return the groups for this Workspace." instead of the list.

To fix it: try again later. If the message continues, contact IT Solver.

A staff member leaves

The staff member was a member of the sales@ group.

To fix it: ask IT Solver to remove them from the group and to add their replacement. For the rest of the offboarding, see When a staff member leaves: remove them from Google Workspace.

Still have a problem?

Questions? Email support@itsolver.net or phone 07 3123 6000.