Change a BLF or speed-dial key on a Zoom Phone desk phone

When IT Solver turns on Zoom management, you can change where a BLF key or a speed-dial key points on a Zoom Phone desk phone from the IT Solver dashboard. A BLF (busy lamp field) key shows when a colleague's line is busy and calls that colleague. A speed-dial key calls a saved phone number.

Line key changes are not turned on yet

At this time, no business can connect Zoom or change line keys in the dashboard. On the Business Phone page, the Zoom connection section shows Zoom management is not enabled yet.

To change a key now, ask IT Solver to change it for you. IT Solver tells you when you can do it yourself. Then do the steps in this article.

Before you start

• You must be an owner or IT manager of your business in the dashboard. Other roles cannot open the line key editor.
• Your Zoom account must be connected to the dashboard, with all the Zoom Phone permissions. If it is not, do the steps in Connect your Zoom account to the dashboard first.
• A desk phone must have one assigned user or common area. You cannot change the keys on a phone that has no assigned extension, or more than one.
• You can change only the destination of a BLF key or a speed-dial key. The editor does not change the key type, the key position, the caller ID or any other key.

Find the line keys

1. Sign in at dashboard.itsolver.net.
2. Select Business Phone in the sidebar.
3. In Zoom connection, select Manage line keys. If you do not see this button, select Check connection. If the button is still not there, or the badge shows Reconnect required, or the page says that permissions are missing, select Reconnect Zoom, approve all the listed Zoom Phone permissions, then select Check connection again. If the page shows Connect Zoom, no Zoom account is connected: see Connect your Zoom account to the dashboard.
4. In Find a phone target, type a name, email address, extension, phone model or the end of the phone's MAC address in Search. Use 2 to 100 characters.
5. To make the list shorter, choose Phone users, Common areas or Desk phones in Type. Otherwise keep All types.
6. Select Search Zoom Phone.
7. In the results, select the user, common area or desk phone. Each result shows Review line keys.

The dashboard shows each key by its position, its key type, its alias, its caller ID and its current destination. A key with the Read-only label cannot change.

Change a speed-dial key

1. Find the speed-dial key in the list.
2. Type the phone number in New speed-dial number. Use digits and, if necessary, spaces and the characters + * # ( ) . , -. Use no more than 50 characters.
3. Select Preview speed-dial change.
4. Do the steps in Confirm the change.

Change a BLF key

1. Go to Find a BLF destination, below the list of keys.
2. Type the name or extension of the colleague or common area in Destination name or extension. Use 2 to 100 characters.
3. Select Search destinations.
4. Go back to the BLF key in the list.
5. In New BLF destination, choose the user or common area.
6. Select Preview BLF change.
7. Do the steps in Confirm the change.

Confirm the change

1. In Confirm one line key change, compare Current destination with New destination.
2. Make sure that the target name and the key position below the two boxes are correct.
3. Select Apply and verify change within 10 minutes. After 10 minutes, the preview expires and you must make a new one.
4. Wait for the message that Zoom verified the change to the key.
5. Look at the key on the desk phone. The dashboard verifies the change in Zoom, but the desk phone can take some time to show the new key. If the key still shows the old destination later, contact IT Solver.

Before the change, the dashboard reads all the keys again. If a key changed after you made the preview, the dashboard stops the change. After the change, the dashboard reads all the keys again and makes sure that no other key changed.

Each preview is for one key, and only you can apply it. The dashboard accepts up to 20 previews and 10 apply attempts in one hour from one network. Failed attempts also count. If you reach the limit, wait and try again later.

Examples

• A new receptionist starts and the front desk phone still calls the old receptionist. Search for the front desk phone, find the BLF key, search for the new receptionist in Find a BLF destination, then preview and apply the change.
• Your supplier changes their phone number. Search for each phone that has the supplier on a speed-dial key. Type the new number in New speed-dial number, then preview and apply the change on each phone.
• The dashboard says that the phone has more than one assigned extension. The editor cannot change a shared phone with more than one user. Ask IT Solver to change the key.
• The dashboard says that the configuration changed, or that the preview is expired. Someone changed the keys after your preview, or more than 10 minutes passed. Open the line keys again and make a new preview.

If the change does not work

• If the dashboard says that the Zoom authorization is no longer valid, go back to Business Phone, select Reconnect Zoom and approve all the Zoom Phone permissions.
• If the dashboard says that Zoom did not grant the required Phone permission, select Reconnect Zoom on Business Phone and approve all the permissions.
• If the dashboard says that the Zoom account does not have the required Zoom Phone licence, make sure that the user or common area has a Zoom Phone licence in Zoom.
• If the dashboard says that Zoom returned an unexpected line key configuration, do not try again. Contact IT Solver.

Still have a problem?

Questions? Email support@itsolver.net or phone 07 3123 6000.