Download the Microsoft Authenticator App
Search for "Microsoft Authenticator" in your device's app store, or use these download links:
Important: Make sure to download the official Microsoft Authenticator app - avoid sponsored or unofficial apps.
Setup Instructions
- On any device, sign in to office.com
- You'll see an "Action Required" message stating your organisation requires additional security information. Click Next to proceed.
- If you don't see this page, visit mysignins.microsoft.com/security-info
- Click Add sign-in method, then select Authenticator app
- Click Next to begin registering the Microsoft Authenticator app
- On the next screen, you'll see a QR code
- On your mobile device:
- Open Microsoft Authenticator app
- Tap the + (Add Account) button
- Select "Work or School account"
- Choose "Scan QR Code"
- Use your phone's camera to scan the QR code shown on your computer screen
- Follow the on-screen prompts to complete the setup
If a user must set up MFA again
A Microsoft 365 admin can make a user set up MFA again. In the IT Solver dashboard, go to People, open the actions menu for the user, and select Require MFA setup. This removes the user's current MFA methods immediately. For more help, read Help a staff member who cannot sign in to Microsoft 365.
Need Help?
If you encounter any issues during setup:
- Email: support@itsolver.net
- Phone: 07 3123 6000
- Visit our Support Plans page for assistance options
Your feedback helps us improve this guide for others. Let us know if these instructions helped you get set up successfully!
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